A:AnswerThanks for reaching out to us! We know your TV is important to you, so it's discouraging to hear that a line has developed on the screen. However, we're glad you came to us for help. If the TV is 51" or larger, please call (800) GEEK-SQUAD or (800) 433-5778 to schedule for a Geek Squad Agent to come out to your home for a diagnostic under your Geek Squad Protection. If the TV is under 51", you can visit us online at www.geeksquad.com/schedule to schedule a time to bring your TV in to your local store for it to be shipped out for repairs.
A:AnswerIt looks like the Geek Squad Protection Plan you purchased is a standard plan that does not cover accidental damage, so a cracked screen would not be covered, based on where you posted this message. You can set up a time to visit us to determine for sure at www.geeksquad.com/schedule.
A:AnswerOur Geek Squad Protection Plans for televisions don't cover accidental handling (cracks) but we may still be able to help! I recommend giving us a call at (800) GEEK-SQUAD or (800) 433-5778 so that we can look into any possible repair options for your Insignia TV!
A:AnswerThank you for visiting us here with your question. Geek Squad Protection plans do not typically cover accidental damage for a TV. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. I would recommend contacting the Geek Squad at (800) GEEK-SQUAD or (800) 433-5778 so we can help you look in to what options we may have available to assist you.
A:AnswerGeek Squad Protection plans for televisions do not include Accidental Damage from Handling (ADH) coverage. Our Return & Exchange Promise also does not permit the return of damaged items. You may wish to schedule a service appointment by visiting our site here: http://www.geeksquad.com/schedule
A:AnswerThank you for reaching out to us here with your question. We'd certainly like to see what options we have to help you with your headphones. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can look at your specific plan and provide you the most correct information.
A:AnswerThank you for contacting us here and congratulations on your new TV! A Geek Squad Protection plan provides quite bit of coverage to give you the peace of mind that you can help with your TV, including protection for stuck pixels and burn-in. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions if you ever have any questions in the future.
A:AnswerYou may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.
A:AnswerThanks for posting your question! It seems like the apps on your TV aren’t functioning as expected, so you’ll definitely want to utilize your Geek Squad Protection to get this looked at. To schedule a service with us, be sure to give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for contacting us with your question. Regardless of the item, we’d certainly be disappointed if anything of ours was stolen, and can certainly understand wanting to make sure you’re protected, should something like this happen. To clarify, our Geek Squad Loss & Theft Insurance offered on mobile phones covers you if your mobile phone is lost or stolen, however, our standard Geek Squad Protection plan does not. If you have any other questions regarding what is covered by your Geek Squad Protection, you can view the full terms and conditions here: www.geeksquad.com/termsconditions.
A:AnswerI’ve used it to replace a couple of Gopros that had water damage and I had a Nikon, I had dropped, repaired by the Geek Squad. I’ve never had a problem or had to pay more than what I paid for the plan. Your camera should be covered.
A:AnswerThanks for asking us a question. We know that TV issues are never ideal! We would love to get you back to watching TV as soon as possible. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
