Questions & Answers

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

• A:Answer Yes, Geek Squad Protection covers damages caused by power surges, including those caused by lightning strikes.

Q: QuestionCan I transfer my Geek Squad Protection to someone else?

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions.

Q: QuestionWhat happens if my battery fails to hold a charge?

• A:Answer If your battery won't hold a charge, Geek Squad will replace it one time.

Q: QuestionHow much do I have to pay for parts and labor for covered repairs?

• A:Answer You don't have to pay anything for parts and labor for covered repairs. Geek Squad takes care of 100% of the costs.

Q: QuestionWhat does Geek Squad Protection cover?

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat is covered under normal wear and tear?

• A:Answer Normal wear and tear coverage includes problems with internal parts, speakers, manufacturing defects, and issues caused by dust, internal heat, or humidity.

Q: QuestionDoes the protection plan cover dents to top of laptop cover?

Asked 1 year ago by Theresa.

Q: QuestionCan I purchase additional protection before my 3-year protection expires?

Asked 3 years ago by Tony.

Q: QuestionHow do I initiate a claim? What info do I have to have available? (My son has the computer at college in a city far away, so I want to give him the info in case he needs to find a local store.)

Asked 4 years ago by RP.

• A:Answer My son had an issue at college and took his computer in. They looked up our policy number by the name and phone number we had given Best Buy and there were no issues finding it.

  Answered 4 years ago by AnonymousVerified Purchase

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