A:AnswerYes the accidental plan and the protection plan are to different thing but both will help you with all of your needs. THe accidental plan is for the screen, hardware, ect while the protection plans help with any problems that may occur. And if you go to Best Buy they can tell you more about this and they can give you information on this
A:AnswerBest Buy claImed they could do this for us; however, when we picked up the computer I noticed it had not been cleaned. I asked about it and was told they were not equipped to clean my computer (it was quite dusty). I also have a fan that no longer worked due to the dust as per the tech. We cleaned the fan blades and that particular blade is still not working. Very disappointed in them and will not be renewing our top tier membership. Biggest disappointment is BB failed to notify us of a problem and did not tell us they did not clean it; they just gave it back to us. Poor form.
A:AnswerI view is what does the protection plan cover prior to purchasing it. Then even though it was an accident Best Buy chose to cover the incident. So over all it is a business transaction the chain is not your buddy. So I would just accept what was offered and be content.
A:AnswerHi Chan. Thank you for your question! I'm very sorry to hear about this! We'd like to hear a little more of the situation and look into your plan with you so we can find a way to help. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi Dana. Thank you for your awesome question! I'm sorry to hear what happened with the Chromebook. If you were to purchase a new one with Geek Squad Protection and something like that happened again, absolutely. It would cover the full repair of the device. I hope this helps out! Please let us know if you need anything else.
A:AnswerHi there. Thank you for taking time to reach out for this. It can depend on the product as I'm not sure what you're referring to. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. It sounds like you may have a Total Tech Support membership or an older Geek Squad Tech Support plan. Total Tech Support replaced our previous plans to cover your computers, home and vehicles. You can learn more about the plan by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646 or by contacting your local Best Buy.
A:AnswerGreat question! It's important to know everything that our 2-Year Accidental Geek Squad Protection covers. Generally speaking, this would not cover upgrading the Ram. Instead, you would want to look at a service like our Total Tech Support for that. You can find our Total Tech Support at this link, here: (https://www.bestbuy.com/totaltechsupport) If you have additional questions, please don't hesitate to call us at (800) GEEK-SQUAD or (800) 433-5778.
