“We just set up our new Samsung q60 tv and this sound bar/subwoofer/rear speaker system today. The subwoofer and rear speakers are not working when we are on Directv. Have we done something wrong or is it the way directv broadcasts?”
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Hi! First, check the connections of the subwoofer and rear speakers to ensure they are properly paired with the soundbar. You should see a solid blue light on the back of each unit when the soundbar is turned on meaning the connection has been made. If the light is flashing blue, or red, you will need to re pair the soundbar or rear speakers. If the light is solid blue and you are not hearing sound from the rear speakers, the sound may not be formatted for surround sound. Changing the sound mode of the sound bar to Surround may improve your experience with the audio. For additional assistance with this, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Sorry, there was a problem. Please try again later.When you turn on the TV, the speakers should turn on with it. Make sure you go into the AUDIO section of the the SETTINGS and select EXTERNAL SPEAKERS so that the sound comes out from the soundbar and not the internal speakers. If you are not getting sound from the subwoofer or rear speakers, you will need to follow the instructions to manually connect each to the soundbar. The enclosed instructions show you how to do it. I'll summarize it here. Steps are the same for both subwoofer and rear speakers. 1) Turn off soundbar. 2) Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks 3) Press the Up button on the remote control for 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. 4) Check if the LINK LED is solid blue (connection complete).
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