How can I leave feedback or rate my Geek Squad technician? null

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Accepted Answer

Today Alex M at the Princeton Geek Squad office was simply first class. Polite, friendly, cheerful and very efficient. He cleaned up the Virus on one of my Laptops and got my second Laptop back working again. Very efficient and a real pleasure being served by him. Richard Moody 609 819 1359

Answered by Anonymous 9 months ago

Richard Moody
609 819 1359

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I just exchanged a chat support asking for assistance with my Webroot. I attempted to enter the active keycode, but it would not take. I renewed 6/6/2026 for 1 year. He said that it takes time for the update to renew. Today is 1/26/2026. That means it's been 20 days since the subscription was charged and paid. I asked to speak to a supervisor, but there was no answer. He ended the chat but did not transfer me to a supervisor. Horrible customer service.

Answered by Anonymous 5 days ago

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zero.if i can give a negative i would.

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I went into the Pasco Best Buy on Sunday afternoon to get my computer looked at and the Geek Squad employee was very unfelpful. He told me that there was nothing he could do to help me before even looking at my commputer and then I asked if it was an issue with my charger and if he could check and instead of being helpful he picked up one charger that wasn't even the right kind of charger for my computer and told me to just buy a new one instead of looking at it and helping me figure out a solution. I was very unhappy with the service and didn't appreciate that way he didn't attempt to help me and just wanted me to walk away.

Answered by Anonymous 1 month ago

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The customer service was terrible also the employee that came out did not fix the problem.

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Columbia, SC Harbison-
Mike and his partner(sorry-forgot his name) were amazing! They were on time-I really appreciated that. They were able to answer all of my questions so that I could follow what they were saying.
I had lots of questions but they were kind and patient with me. My equipment is working perfectly. Thank you for sending them to me. Order #1126125419764.

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Julie helped me find the best solution for my computer needs! Great customer service. I recommend Julie greatly!

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I want to send a big THANK YOU to Claudio, who was vey good and very patient in resetting our affected PC.
Thank you!
Roberto Stopnicki

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I have the Webroot app on 2 computers. I had it set up for automatic renewal for years. This year did not automatically update nor did I receive an email or other notification of a problem. Eleven days later I notice the update did not occur. Family issues prevented me getting to this sooner. Sunday morning tried to update credit card information, system wiped it clean. After numerous attempts, finally updated but then key code error occurred. No chat box technician available and Best Buy was closed. Extremely frustrating. Finally drove to BB for resolution. Technician was not sympathetic to my problem, don't vent to me, go to corporate. So here is my dilemma.

Answered by Anonymous 2 months ago

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5 of 5 or higher. 
I received a superb Geek Squad service yesterday.  I didn’t get my providers name, but here are the specifics:
   Session ID: CAS-22288767-B3G3B9
   Date: /Date(1774298675000)/
The provider helped me install a new printer and did an outstanding job. My WiFi kept clocking out so we had to reset our request to link the printer over and over.  He was cool calm and collected the entire time.  His patience was amazing and much appreciated!   We finally got my system to cooperate and the printer linked up to my WiFi.  Thank you SO much Best Buy!

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My first time. Wonerful help. Most grateful. Many thanks. Marilyn Kratz.

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The employees were polite and helpful. All was well until I checked out and the cashier had some snip to her attitude. Last night at Greensboro location

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I wish to give Kudo's to 2 geek squad technicians.  Both Geek Squad technicians work in the Boise Idaho Store on 8363 W Franklin Rd.  83709.
Victor was the first tech that I worked with This month when I brought in my Lap top for debugging and general tune up.
Super knowledge, extreme friendly personality with the attitude of helpfulness.  Really cares,    We, my wife and I, asked questions about our cell phones and he helped enthusiastically and quickly,  The 2nd is Silas C, same location, matched the highest marks Victor had with identical enthusiasm, friendliness, knowledge and attitude of caring.  Not just a number   Kudos for the entire team.   Best Buy should be proud of these 2 geek techs.
we will purchase our new Android phones this July because of their service .  Made us feel special and like family.  Definitely can recommend Geek squad to all our friends and family,

SessionIDCAS21980608 · Answer

Please accept my apologies for misspelling Shreyashi's name...Thank you for your Outstanding technical and personal service in resolving my printer issues. In my opinion, and I hope your management team takes note, you are truly a present and future asset to the Company.

Shreyashi Mondi was very effective ... Shreyashi was willing and demonstrated going the "Extra Mile." Shreyash consistently demonstrated confidence throughout the process in resolving both my technical issue and my personal concerns. When you need a model for building trust with the customer and effectively resolving both technical and personal concerns, in my opinion, Shreyash Mondi is that person... (I hope I spelled the name correctly... if not, I am sure I got the character right for this person.)

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Don Bazan helped us with our laptop with respect and professionalism. He fixed the issues we were having with our laptop. Location: Blanding Blvd.

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I had many problems with my PC, mobile, and other devices.  I went to the Best Buy Geek Squad at 45575 Dulles Eastern Plz in Sterling, VA. Technician Bob reached out to me and took care of them.  After I received them and checked them out, I was amazed to see them working even better than before.  Bob is the number one technician of the Sterling, Virginia, Geek Squad office, simply first class.  Polite, friendly, and very efficient.  It was an absolute pleasure being served by him.  Reza Hojjat.

SandraS · Answer

I was recently in the Huntsville store to have 2 computers worked on.  I can honestly say that the 2 technitions who helped me were absolutely the most professional, knowlegable, helpful and kind service techs I have ever had help.  There names were Spencer and Steven.  Hats off to Best Buy for hiring people like these two.

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AGENTS RHEEMUDIN AND RAJU MATHEW BROWN DID AN EXCELLENT,PATIENT,PROFESSIONAL AND COURTEOUS JOB IN RESOLVING MY PC ISSUES.THEY WENT BEYOND THE CALL OF DUTY SPEND ALONG TIME TO HELP ME!!!

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My name is Marianne Trachsel. Chris the geek behind the deskim is the most knowledgable friendliest & helpful smart gentleman with a fresh bubbly philosophy. He can fix any issues by all means .He makes your day by fixing your issues no matter whether its a computer or a phone
etc. I'm very grateful have to have Chris in need. He is definitely a keeper n needs a raise. My thanks to Chris. Thank you for your cooperation, sincerely yours, your longterm customer, Marianna Trachsel :-)

5STARS · Answer

I want to give a 5 star rating to the geek squad associates that helped me and my mom.  Anthony, and Tiger were extremely professional, knowledgeable and kind when working with us to resolve a computer issue.  They went 
above and beyond in their attempts to fix it. I would highly recommend their services.  If any other questions or problems arise I will not hesitate to go back.

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The two individuals that came to my home were very helpful and everything went great thanks to them.

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They were awesome the best!

“How can I leave feedback or rate my Geek Squad technician?”

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