A:AnswerThank you so much for sharing your experience. We're really sorry you've encountered this issue!
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerWhat You Get: Anker Charging Dock for Oculus Quest 2, USB-C to USB-C cable, USB-C wall charger, 2 battery covers, magnetic USB-C headset connector, 2 rechargeable AA batteries, 18-month warranty, welcome guide, and friendly customer service.
If you have any further questions, please feel free to contact us via service@soundcore.com or call us at +1 (800) 988 7973.
A:Answerno, it does not, there's no way to charge the elite battery back unless you plug it in separately...then you have to unplug the headstrap from the headset to use the charging dock..then when you want to play using the elite charging headstrap, you have to unplug the anker magnetic dongle (and not lose it) and plug the strap into the headset. I wish i would have known this before purchasing the anker charging dock.
A:AnswerThis item doesn’t appear to hang or be able to be mounted itself however I’m sure you could put it on a shelf or make something to put it on top of to be mounted
A:AnswerWe are sorry to hear you are not satisfied with this item. Our Product Manager is still conducting searching and testing for the best model which could work with Oculus Quest 2 with an easy connection.
If you have any further questions, please feel free to contact us via support@anker.com or call us at +1 (800) 988 7973.
A:AnswerI was having a similar issue… I found an article on Reddit where someone said to flip the battery so the metal is on the inside and put it on the charging stand then remove it and flip the battery the correct way and then it should start working. Strange fix but it helped my controller when it wasn’t charging :)
