“I did checking things, all is well. The battery is hotter than you say it can be as pictured, and this is not NEARLY as hot as when it burned me. The battery works fine if placed in the right controller. So how can I get a replacement unit that works?”
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Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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