Unit shuts off all devices and sounds a continuous alarm - when I reset it it's good for a couple of weeks, Why?
Also: the 'house circuit' light glows dim red on any circuit except the circuits with GFI breakers. All circuits test good continuity Why? null

Question

Unit shuts off all devices and sounds a continuous alarm - when I reset it it's good for a couple of weeks, Why?
Also: the 'house circuit' light glows dim red on any circuit except the circuits with GFI breakers. All circuits test good continuity Why? null

TechWizard · Accepted Answer

I had the same issues several times. The short answer is: this unit is a piece of crap. Do like I did and throw it in the garbage and buy a model a couple steps up. This was the first time I had purchased the entry-level unit from APC and I should have known better. My last higher-end units lasted for years with zero issues. This was nothing but trouble. APC should be ashamed of themselves for producing such an inferior product.

APCProductSupport · Answer

Thank you for your inquiry. There is a chance that the UPS is becoming overloaded. I would try reducing the equipment connected to the UPS to see if the issue will clear up. Also in regards to the red light, do you have any other surge protectors or UPSs that you could connect to the outlets that shows the site wiring fault? If you do I would try connecting them to these outlets to see if the light shows up on there as well. If you still continue to have issues with the UPS please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.

Answered by APCProductSupport 6 years ago

“Unit shuts off all devices and sounds a continuous alarm - when I reset it it's good for a couple of weeks, Why? Also: the 'house circuit' light glows dim red on any circuit except the circuits with GFI breakers. All circuits test good continuity Why?”

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