“We just purchased Ipad as a gift for Christmas. His headphones worked the first weeks but now they do not and we have tried other headphones that do not work in this device but work on other devices. How can we trouble shoot why headphones do not work?”
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Make sure the plug on the headphone is FULLY inserted especially if using a cover is some kind. Test the headphone on other equipment to cross that off as a fault. Sill but make sure you don't have them muted or the volume down...especially if the headphones have their own volume control. Check the iPad connector with a cable to a speaker or TV or similar. Otherwise take to an apple store or best buy to get it checked.
Sorry, there was a problem. Please try again later.Take it back to where you purchased it, hopefully Best Buy they can help, call apple or take it to the apple store !
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