“Just had XFinity at my house for 2 hours trying to connect with this modem and concluded Modem was defective and I needed to swap it with another one(liked brand and model though) Is this possible? He said Cable internet signal was fine, modem is problem.”
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I have Xfinity also and have had this particular modem for about a month. I have been on the phone with the tech support three different times. And I have had everything checked out and I am still having problems. I am returning it and getting a different modem. Your problems are not your internet, they are the modem. Do not exchange it for this particular model.
Sorry, there was a problem. Please try again later.It is entirely possible for the modem to be defective, but I would say it's even more likely that the Xfinity "technician" wasn't 100% competent... I've had countless Xfinity techs not know what they were doing.
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