Questions & Answers

1-10 of 16 Questions
  • Question
    3 wireless connections   (10 Answers)

    When setting up unit, there are 2.5 & 5 - connecting IPad 2, Samsung pad, & older lap-top running MS Vista. I am guessing IPad & Samsung @ 5 and lap-top 2.5 ----- is that feasible, or is it one or the other?

    By MARA October 26, 2015.

    Answers
    • Best 
      Answer

      It depends on if your device is newer to lock on to the 5GHz wi-fi signal from the wireless router. Check your device's specifications. If it was built after 2013 and has wi-fi 802.11ac then it should be able to receive/transmit on the unlicensed 5GHz signal from this Arris Motorola modem router.

      By meduci November 28, 2015.

    • Question
      Will this work for a two story house?   (10 Answers)

      By Anonymous May 18, 2016.

      Answers
      • Best 
        Answer

        Yes it will

        By Gabe September 23, 2016.

      • Question
        Will this modem support Comcast voice?   (5 Answers)

        By Anonymous November 15, 2015.

        Answers
        • Best 
          Answer

          No. It is a modem, not a E-MTA box/modem Drop Comcast voice and use your cell phone OR get a magicjack or a OOMA VOIP box if you need a home phone. Save yourself some money yearly too.

          By philmiami January 23, 2016.

        • Question
          will this work for time warner cable?   (10 Answers)

          By don October 9, 2015.

          Answers
          • Best 
            Answer

            Yes, it has helped increase the speed of my Wi-Fi. I replaced the one TW supplied to me with this new one.

            By badger62 November 9, 2015.

          • Question
            Will this modem work with Soectrum TV Internet and Phone? Will it work with a Verizon cell phone?   (3 Answers)

            By GrandmaG September 19, 2017.

            Answers
          • Question
            I have Netgear AC1750 router but getting lag when streaming and playing games. Will AC1600 or AC1800 work best   (2 Answers)

            By crazgrl63 September 2, 2017.

            Answers
            • Answer

              I'm not a gamer so I can only answer the streaming part of your question. My kids stream movies and shows via Netflix and other streaming services with no issues. I'm assuming you've already ruled out issues with your internet service provider which could be causing the lag so you don't end up spending $ on a new modem/router that you may not need if your ISP is not providing you with reliable speeds. In my area, AT&T is notorious for having issues during peak time because they still rely on the old copper wires although they have started rolling out fiberoptic lines recently. Cable companies tend to have a more stable and consistent connection speed so if your with Comcast/Cox/Time Warner or the like, perhaps your Netgrear is the culprit.

              By ethiobiniman October 14, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            will this modem work with wave broad band?   (2 Answers)

            By Anonymous August 27, 2017.

            Answers
            • Answer

              I actually just switched to Wave and it works fine.

              By SLN63 September 3, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Will this modem support the Cox Internet, TV and phone sliver bundle (up to 300mbs download, 30 mbs upload)?   (3 Answers)

            By PVAZ August 14, 2017.

            Answers
            • Answer

              Yes , downloading apeed is up to 343 mbps.

              By Mast October 18, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Will this work with Charter Cable?   (5 Answers)

            By Anonymous August 31, 2016.

            Answers
            • Answer

              It should. If you look at the package, it has a list of all of the providers that it will work with. The best way to know for sure is to call your provider and ask, or go to a store and talk to an associate.

              By JCMAGNUM November 4, 2016.

              • My Best Buy® Member
          • Question
            what is the oem power supply for this modem ,does it say arris or motorola ?bought a sbg6700ac but power supply says asian power devices, model wa-24l12fu, input .7A output 12v 2A ?   (5 Answers)

            By bill May 1, 2016.

            Answers
            • Answer

              The power supply for this Arris - SURFboard AC1600 Dual-Band Router/Modem was made by Asian Power Device, Inc. This item was purchased at Best Buy, Arlington Heights, Illinois.

              By JohnThor April 26, 2017.

              • Verified Purchaser
              • My Best Buy® Member

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