A:AnswerI couldn't find a number, but you need to register your product first on this site if you haven't already; www.astrogaming.com/PRegister
If you already did that or dont care about doing that since its already been a year lol, try this, there is a support page for any issues that involve your product. Here: www.astrogaming.com/support I hope they can help you out, good luck!
A:AnswerTrying going to www.astrogaming.com/firmware
Maybe it just needs a firmware update, if that dosnt work goto the support page at www.astrogaming.com/support.
A:AnswerThe charge lasts about 12-15 solid gaming hours so as long as you plug it in every 2-3 uses overnight you will have no problems. If I had to guess, 4-6 hours full charge but I’m not sure.