Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Questions & Answers

Your price for this item is $318.00
The comparable value price is $429.99
Page Showing 121-129 of 129 questions
  • QuestionDoes this laptop have any anti-virus protection software on it?

    Asked by KK.

    • Answer I don't see anything about a six-month free trial of ANY anti-virus from Best Buy, so that might just have been a one-time offer. However, like all Windows 10 and 11 OSs, it comes with Windows' own malware protection, called Defender. This will be sufficient for most people. If you want more than that, there are a few free antivirus applications you can find, either on the MS Store or via Google. Also, many ISPs provide a free program for subscribers, so you can investigate that. If none of the above are applicable to you, you will have to pay for something the Norton, Trend, or McAfee.

      Answered by luislast

  • QuestionCan the battery be upgraded to a larger capacity and what model/brands would you recommend?

    Asked by Garrett.

    • Answer Not advised. A laptop is made to operate on a certain base (unconnected) power and a specific extra energy supply (plugged in). Just as you wouldn't arbitrarily connect it to the different types (voltage, wattage, AC frequency) of power in different countries, you can't shove in some random battery that fits in the physical space and has jury-rigged connectors. This is especially true for lithium batteries, which all laptops use, since these batteries are prone to burst into fire or even explode when incorrectly charged.

      Answered by luislast

  • QuestionCould it run WoW?

    Asked by Matt.

    • Answer As with any software, check the software's website for recommended specs.

      Answered by luislast

  • QuestionDoes this laptop have an extra slot for a second M.2 or sata drive? Thank you

    Asked by AsusTUFMonitor.

    • Answer No. Exchange the drive for a larger capacity model, and/or add an external drive.

      Answered by luislast

  • QuestionHello, is the RAM upgradable? Thank you 😊

    Asked by Leei.

    • Answer Yes, this model, X1404ZA-I38128, has an extra slot available. It can detect up to 24 GB of RAM.

      Answered by verifiedtechnology

  • Questioni just bought this laptop almost a week ago and i dont know how to switch on the light in the keyboard

    Asked by younes.

    • Answer That's because the ASUS Vivobook Model X1404ZA-I38128 DOESN'T HAVE A BACKLIT KEYBOARD!

      Answered by luislast

  • QuestionDoes this laptop have touchscreen, built in camera and mic? Any word processing software already installed?

    Asked by Anonymous.

    • Answer If it had a touch screen, it would have those words in the main heading. Look for them in the future.

      Answered by luislast

  • QuestionIs there a way to bypass the Microsoft lock

    Asked by Carson.

    • Answer Are you referencing S Mode? You can take it out of S Mode via the Microsoft store.

      Answered by Anonymous

  • QuestionCan you get it out of S mode?

    Asked by Melba.

    • Answer I can, and so can you. Open the Microsoft Store and search "exit s mode." Also, everyone who tells you you can't restore S mode is completely incorrect. There are two basic ways to do so. The easiest is to perform a factory reset. This method does have the drawback of wiping your drive, however.

      Answered by luislast