“Mu son just purchased a home that had a August lock on the front door. He has no information about the lock, how to program it, and the software involved or app needed. Could we please have information as to where we could download this information.”
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I was in the same situation. I downloaded the August app. and just followed their instructions. I did however have to contact the previous homeowners to have them delete their account associated with that lock or it won't let you program.
Sorry, there was a problem. Please try again later.This may be a problem. If the previous owner didn't release the lock from their account, it's impossible to reprogram and there is nothing customer service can do to reset it. Try downloading the app, take the batteries out of the lock for a minute, and see if you can program it following the in app instructions. Good luck. It would be a rotten move to leave a useless deadbolt for the new owner.
Sorry, there was a problem. Please try again later.Go to the August website. You will need to contact them to reset the code on the keypad if you dont know it. You will need the august app to setup lock for yourself and connect to your wifi
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