A:AnswerHey there,
Yes, if you buy a Totaltech Membership today, Geek Squad techs can come and install the TV you bought a week ago, as well as any other old TVs in your house.
The membership covers the installation of up to two TVs per year, regardless of when you bought them. So, even though you bought your TV a week ago, you're still eligible for free installation.
To schedule a TV installation, simply contact Best Buy customer support or schedule it online. When you schedule the installation, be sure to have the following information ready:
The size and weight of your TVs
The type of wall that your TVs will be mounted on
The desired location for the TV mounts
Any special requirements you have
A Geek Squad technician will come to your home or office to install the TV mounts and hang your TVs. They will also make sure that the TV mounts are properly secured to the wall and that the TVs are level.
I hope this helps! Let me know if you have any other questions.
Cheers! ;)
A:AnswerWhile we are sad to see you go, please take some time to review your GeekSquad benefits and perks. Please reach out to us by calling 1-888-Best-Buy (1-888-237-8289) and we will happily assist with any account modifications. Please keep in my mind that if you need us in the future, we are just one phone call or click away!
A:AnswerI wish I could answer your question from personal experience. I can't. My experience is from a few years ago. However, when we had problems with one of my client's computers, the Geek Squad manager took the thing with no questions asked. His policy was 'your problem is my problem.' That's an amazing policy.
This guy actually had his techs remove and replace the OS TWICE because of problems we had both times. Both times he did it with no questions asked and he had no problem doing it. Both times he could have said, "You broke it, you bought it" but no, he fixed whatever was wrong simply because we had purchased the right plans. I hope that fits your situation and I hope your store is run by people as generous as mine. As they always say, "Your mileage may vary."
A:AnswerTypical software repairs should be covered if you bring the computer into the store or reach out to our Remote Support team. Some services are available for an additional fee. You can find out any the benefits of My Best Buy Total at www.bestbuy.com/total or if you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerYes, if you log into your account and go to manage your membership, you should be able to update your payment there. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
