A:AnswerThanks for your question. We offer many installation services and yes, our agents can assist with many custom services as well. The Totaltech membership offers 20% saving on advanced services and 10% on labor for custom installation. For new purchases, many standard services are included. A service such as this one would fall under custom labor services, and you would need to have the part available for the installation. You may visit your local Best Buy store to get additional information on your options.
A:AnswerThanks for reaching out with this question! Yes, Best Buy can provide services utilizing devices purchased elsewhere. We recommending calling (888) BEST-BUY or (888) 237-8289 to talk with a Totaltech Expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert, or start here: www.bestbuy.com/totaltech.
A:AnswerThanks for bring this to our attention, Jane. The service that you were requesting is definitely covered under your Totaltech membership. There may have been some confusion or miscommunication, so I apologize for any inconvenience. I would suggest reaching out to us at (888) Best-Buy or (888) 237-8289 for further assistance.
A:AnswerIf paying by BestBuy /Citibank retail credit Card No refunds or cancellation will be processed. Although you will receive a provisional credit. It will be removed after 89 days and the charges will be reapplied plus the additional late fees and interest. Payments made towards purchased items shall reallocated to cover the membership. Charges will then be reapplied to the purchases you had just paid for plus monthly late fees with applicable interest (even though you were not late in making your payments). The membership shall cover no actual products or services because you must register the product or service immediately after purchase of the original membership.
A:AnswerThey are going to charge you $80 for shipping with total tech to send your laptop off. Its a scam. They changed this program without notice and people like myself that I've been paying for this for several years and have purchased 10s of thousands of dollars of merchandise from the store now have no coverage for anything it's a rip off this needs to be a class action lawsuit.
A:AnswerRead your Protection Plan, locate termology related to "fix or replace" or something very close.
Contact Samsung, you should have a manufactuer's(?) warranty. Samsung repairman will come out to service your appliance; if issue not corrected, they will replace.
I had a year old washer with unsolvable issue, Samsung replaced the washer with brand new updated model. That was two years ago, not problem since.
