A:AnswerThank you for the question! There are several ways to cancel. From the Best Buy App you can go to account then subscriptions to access the cancel selection from your end or we can cancel for you 24/7/365 at 1-888-237-8289. If you would like you can also chat with an agent online at www.bestbuy.com/totaltech or visit the store as well. While we hope we can assist in resolving any issues you may have and continue to be a member we understand if you choose to cancel and are available to assist. Hope this helps!
A:AnswerThank you Kody for the question. We can take a look at that computer for you to determine if it would qualify for a power cord replacement under your Totaltech. Depending on when/where the computer was purchased would determine its qualification. We are available 24/7/365 at 1-888-237-8289. We look forward to assisting you further in this!
A:AnswerThank you for the question! Totaltech includes free standard installation and delivery on most ranges. We can help check everything you are looking to install and where you would like to install it at to verify for sure there would be no other costs involved like a gas connect/disconnect. We can also get a bit more information on the old unit to verify it would also qualify for the free haul away when bundled with the installation services. We would love to help you with getting a new range so please reach out to us at any time 24/7/365 at 1-888-237-8289 or online at www.bestbuy.com/totaltech . We look forward to hearing from you.
A:AnswerThank you for the question! If an agent has taken a look already and recommended not repairing it (for example parts no longer available or due to age) then we can recycle the computer for you to properly dispose of it. If the computer is repairable they can discuss repair options with you based off what item failed on the device. We can also attempt to back up the data in store to put onto an external hard drive so you can keep items like your pictures from that device. For more information or guidance on what steps to do next please reach out to us at any time at 1-888-237-8289. We look forward to assisting you!
A:AnswerHello and thank you for the question! Best Buy Total Tech covers items purchased at Best Buy while the plan is active with Best Buy Protection for up to 24 months. Items not purchased under the membership can be repaired but not all monitors are qualified for repairs.. Be sure to give us a call at 1-888-237-8289 and we can assist you with any questions or services you may need. Hope to hear from you soon!
A:AnswerHello Joshua and thank you for the great question! Free standard installation may be available in your area. We are in process of rolling out to as many areas as we can but please be sure to check in with us by checking online a www.bestbuy.com and add the item to the cart or by calling us 24/7/365 at 1-888-237-8289. I hope this helps and please do not hesitate to give us a call!
A:AnswerThank you for the question! With the Totaltech plan you are covered for 24/7/365 over the phone support and in home diagnostics on items purchased outside of Best Buy. If the item is purchased at Best Buy you will automatically get up to 24 months of Best Buy Protection Plans added at the time of purchase to the item. This plan is added for free and covers hardware on the device. I hope this answers your question and if you have any further questions or would like more details we are available 24/7 at 1-888-237-8289!
A:AnswerThank you for the question! With Totaltech new purchases like a new tablet will automatically get the Best Buy Protection Plan added at checkout. The Best Buy Protection Plan covers the tablet for hardware repairs like cracked screen from drops or things like the touch going out on the screen. The Totaltech would cover any software repairs like reinstalling the Operating System or removing corrupted apps. If the tablet is purchased outside of Best Buy or prior to the purchase of Totaltech then the Totaltech plan would cover software repairs and discounts hardware repairs on the tablet. I hope this clears up the difference between them and if you would like a full list of covered items under Totaltech you can view those here: www.bestbuy.com/totaltech. We look forward to seeing you!
A:AnswerThank you for the question Tracy. With the Totaltech membership new devices purchased at Best Buy while being a member will automatically get Best Buy Protection plans added at time of purchase. For devices like computers and cell phones they will get the Accidental Damage and Handling benefits of that plan while devices like TVs have standard Best Buy Protection plans that do not cover accidental damages. I hope this helps to answer your question and if you need further assistance please reach out to our 24/7/365 team at 1-888-237-8289. We look forward to hearing from you!
A:AnswerI dropped my laptop and have the $179 protection plan and total tech plus Best Buy is refusing to replace my laptop, even though it’s been dented and damaged from the drop they’re telling me that since the laptop will start up the damage is not something they’ll fix
A:AnswerDon’t buy it until the product delivers! If your product is delayed for months and you do not cancel by 60 days you will be expected to pay for a product you never received yet. I had a purchase delivery keep moving by 5.5 months and they told me when I finally cancelled my order I could not get refund on totaltech! It wasn’t my fault-they never delivered on the product.
A:AnswerThank you for the question, with Totaltech software repairs are covered on computers. If you connect with us online at www.bestbuy.com/totaltech or by phone at 1-888-237-8289 we can get you signed up and start a remote access repair for you. If the issue is hardware related we recommend bringing the computer in store for services. If you have any other questions please reach out to us at any time 24/7/365. We look forward to hearing from you!
A:AnswerHello and thank you for your question Sue! Yes you still will be covered by your Best Buy Totaltech membership and any Best Buy Protection plans attached to it. Just be sure to let us know you moved so we can update you in the system. Totaltech memberships cover 1 household per plan but moving still counts as the 1. Let us know if you need any other assistance as we have agents on standby 24/7/365 at 1-888-237-8289 (1-888-Best-Buy)
A:AnswerThank you for the question. Under the Totaltech plan items like virus removal would be no charge in store, in home, and remotely. For software repairs the Totaltech would cover your existing items as well as any new ones you may purchase. You can find the full list of services covered here at: www.bestbuy.com/totaltech . If you have any other questions feel free to reach out to us at any time 24/7/365 at 1-888-237-8289!
