A:AnswerThank you for the question! Devices purchased outside of Best Buy would still be covered for software services and troubleshooting services. For example if you purchase a computer outside of Best Buy and get a virus this would be covered but if it has a cracked screen it would not have hardware coverage. The Totaltech plan would discount hardware repairs on that device even if not purchased with us though. Items purchased at Best Buy would automatically get the additional hardware coverage called Best Buy Protection Plan for up to 24 months added at time of purchase. We are available 24/7/365 to help you with your tech needs so do not hesitate to contact us at 1-888-237-8289 or online at www.bestbuy.com/Totaltech . We look forward to hearing from you!
A:AnswerHi, Christopher and thank you for the question. We can get that resolved for you by calling 1-888-237-8289. Our agents are able to assist with billing issues like duplicate charges or duplicate accounts to get that resolved for you. This line is 24/7/365 so feel free to call us at any time. We look forward to assisting you.
A:AnswerGreat question! With a Totaltech membership items you own not purchased at Best Buy would qualify for discounts on services like battery replacement. For items purchased at Best Buy while having a Totaltech plan you would receive AppleCare automatically at time of purchase. Since the phone was purchased outside of Best Buy your Totaltech plan does extend to it but does not provide hardware coverage for damages like cracked screens it would discount the repair instead. I hope this information answer your question if you need further assistance we are available 24/7/365 at 1-888-237-8289!
A:AnswerThank you for the question! With Best Buy Totaltech you will get the benefit of having 24/7/365 Geek Squad Tech Support which is in home, in store and remotely. We will install software for you including anti virus software that you have to pay for or any free one that you prefer. Please feel free to view all of Totaltech's benefits here: www.bestbuy.com/totaltech or call 1-888-237-8289 (1-888-Best-Buy) . That line is also available 24/7/365
A:AnswerHello and thank you for your question! We offer many services in many areas but please contact us at 1-888-237-8289 (1-888-Best-Buy) for more information regarding services in your specific area. That line is available 365/24/7 so please do not hesitate to reach out!
A:AnswerThank you for the question Rob. With the TotalTech plan your household is covered! You get unlimited Geek Squad tech support on all computers you own under that 1 TotalTech plan. When purchasing new devices at Best Buy you get free Best Buy Protection Plans up to 24 months as part of your benefits from your existing TotalTech plan as well. If you have any further questions please feel free to reach out to us 24/7/365 online or by phone at 1-888-237-8289. We look forward to hearing from you!
A:AnswerHello and thank you for your question! When you purchase a new item at Best Buy under your Totaltech membership you will automatically get up to 24 months of Best Buy Protection and also standard delivery and install. Please keep in mind that you must make these purchases while your membership is active. While your Totaltech membership is active any existing items that you currently own will be covered for troubleshooting and software support as well as free in home diagnostics. I hope this helps clear things up! If you still need assistance please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you.
A:AnswerHello and thank you for your question! I am sorry that this has caused you some issues, however we will gladly fix it for you. Our account team is at the ready for you 365/24/7 so please give them a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly sort that out.
A:AnswerTotal tech is supposed to service treadmills,that’s why I purchased it from Best Buy!
Good luck in getting them to come out when needed! They were supposed to come out at the time of delivery, never showed up, cancelled it 4 other times, but never one time called to say that the appointment had been cancelled!
A:AnswerHi,
No, Best Buy does not offer professional installation of Wi-Fi antennas. However, you may be able to find a third-party service provider through Best Buy who can install your Wi-Fi antenna for you.
I hope this info helps!
A:AnswerHi,
Yes, Total Tech covers diagnostics for all devices, including computers, tablets, smartphones, TVs, and appliances. You can bring your device to a Best Buy store for a free diagnostic, or you can schedule a remote diagnostic appointment. If the technician is able to diagnose the problem remotely, they will attempt to fix it remotely. If the problem cannot be fixed remotely, the technician will schedule an in-store appointment for you.
Total Tech also covers the cost of labor for most repairs, so you only have to pay for the parts. You also get a 20% discount on labor for advanced services and a 10% discount on labor for custom installations.
Please note that Total Tech does not cover the cost of parts or shipping.
I hope this info helps!
A:AnswerOk. I bought a TV yesterday with delivery tomorrow. Now I’m told it will be here by September the 10th. This is not the way to do business. May bring it back and go to Target!
