A:AnswerHello and thank you for your question! With Best Buy Totaltech members get a 20% discount off of the service to perform troubleshooting. If you have any other questions please feel free to ask or call 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist. Hope to hear from you!
A:AnswerItems (like Roku TVs!) purchased from Best Buy during your Totaltech membership come with an included 2-year protection plan that covers issues like you are describing. If however, you bought the item somewhere else, or from us before you became a member, then you would be eligible for a free in home diagnostic of the television. That diagnostic would include generating an estimate of the repair costs, and Totatech members are eligible for discount on repairs. All that being said, Roku TVs are often inexpensive to replace, and buying a new one to replace the one failing as you describe can be a more cost-effective alternative. If you like, give us a call at 888-237-8289 (888-BEST-BUY) and one of our agents can give you a recommendation on your specific situation (like model number, age of TV, etc.).
A:AnswerHi, Golds! This is an excellent question. Totaltech members do indeed received an included 2-year protection plan with the purchase of new appliances (like dishwashers). Those plans remain active for the entire time the annual Totaltech membership is kept current. Some of our members decide to purchase a separate 5-year protection plan, and use their Totaltech membership for some of the other benefits that quite easily end up saving them more than the $200 annual membership fee. For example, non members will pay $250 or more (depending on the location in the home) for mounting a new television, while members get that service for free. There are literally dozens of other benefits that come with a Totaltech membership beyond a one-time dishwasher protection plan. You can read about all of the benefits of membership at bestbuy.com/totaltech.
A:AnswerFree installation under Totaltech is only for purchases made at Best Buy during your membership. If you buy something elsewhere, you may be able to schedule installation with Geek Squad at a discount for Totaltech members, depending on whether the specific type of security system you are purchasing can be installed by Geek Squad agents in your area. I would urge you to see if the system you are considering purchasing on Amazon is also available at Best Buy, and if so, you would be eligible for free installation by purchasing the system from Best Buy. And remember, Best Buy price matches items sold by / shipped by Amazon, so there is really no reason to buy it from them if we also offer it. Lastly, I would recommend that you go into a Best Buy store and speak with an associate in the Smart Home department about our security systems. Some of those installations are considered "complex" and are only eligible for discounted installs, not free.
A:AnswerWe apologize for any miscommunication that may have occurred during your purchase. If the item is available for shipping then you will get free 2 day shipping (if applicable). Some items are only available for store pick up. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you with any questions or concerns you may have.
A:AnswerIf your Best Buy Totaltech was active, at the time of purchase, you should have 24 months of protection on your Keurig. Best Buy Totaltech will not retroactively go back to previous purchases and will only apply to purchases made while the plan is active. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
A:AnswerIf you purchased the TV within the 14 day return policy then yes you can return the TV and re -buy it with the Total Tech. If it's been longer than 14 days I'm afraid not unless you walk into a store and a Manager will allow the return.
A:AnswerTotaltech will provide free installation for all car audio products as long as they're purchased with at Best Buy with an active Totaltech membership. The membership does not provide any discounts if the products are not purchased at Best Buy, but we can still install them for you at retail price.
A:AnswerYes it covers everything you buy at Best Buy. When the 2 years is up you can purchase a monthly insurance on most products. So Total Tech will cover 2 years as long as you are a member and after that if you want to keep insurance you will have to pay a monthly payment to keep it.
