“Why is there water that stays in the portafilter, I though it was supposed to make a coffee puck?”

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• I have always had a puck. Are you putting enough coffee in and pressing it down hard enough?

  Answered by Brees63 4 years ago

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• For all issues, resolutions and troubleshooting, please contact Breville® directly by email at [email protected], by calling 866-273-8455, or by filling out our web form: https://www.breville.com/us/en/support/breville-support.html

  Answered by Breville Consumer Support 5 years ago

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