Questions & Answers

Q: QuestionWhat is the function of the cup warming tray?

• A:Answer The cup warming tray keeps your mug at an ideal temperature so there's no need to reheat.

Q: QuestionDoes the espresso maker have an auto-shutoff feature?

• A:Answer Yes, for safety the auto-off mode activates after 3 hours.

Q: QuestionHow does the dry-puck design benefit users?

• A:Answer The dry-puck design removes excess water from ground coffee so you can easily dispose the coffee puck after extraction.

Q: QuestionWhat is the capacity of the water tank?

• A:Answer The water tank has a capacity of 67 fl. oz.

Q: QuestionDoes this espresso machine have an integrated grinder?

• A:Answer Yes, this espresso machine comes with an integrated grinder.

Q: Questioncan the barista be hooked up to a hot water line?

Asked 10 years ago by Anonymous.

• A:Answer No, neither to a cold water line. The machine is equipped with a removable water tank including filter.

  Answered 10 years ago by Mustang2015

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Q: Question60HzHi, Im from the Philippines. A few years ago, I bought a Delonghi Espresso maker from Best Buy online store. When I got to the Philippines and tried to use it, the drip was so slow, and there was no power from the machine. I learned later that the Delongi had only 50hz electric cycle rating. In the Philippines, we are already using 60hz cycle. I did some research and indeed there are certain appliances in the US might not be compatible to work in the Philippines. Unfortunately, these information is not found in the specification on the product. Can you advise? Im interested to buy the Breville Express 25shot Espresso maker

Asked 9 years ago by Rey.

• A:Answer Kamusta Rey I looked in my manual that came with the device, unfortunately it does not state the hertz required to operate the device. It does say the device is to be used with a 3 prong connector in order to ground properly. It also states that the voltage required is between 110 and 120 and not to exceed so. I'm not sure if this has given you clarification but hopefully some more insight is gained. Good luck, -Tyler

  Answered 9 years ago by Tyler

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Q: Questionwhat are the dimensions and weight of the packed product?

Asked 4 years ago by Anonymous.

• A:Answer So as for height you will need at least 16 inches but if u slide it under the cabinets you will have to slide it out to add more beans to grinder. Exactly the problem I have so I leave it sitting at the edge of my counter to keep the coffee bean lid clear. And the machine is 12 inches wide and sits 12 inches deep. I hope that paints a good picture as far as size of actual machine.

  Answered 3 years ago by Nick

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Q: QuestionDoes this machine really make a shot of espresso that is comparable to Starbucks or dunkin donuts espresso?

Asked 5 years ago by Anonymous.

• A:Answer We feel that the Breville® BES870 Barista Express™ can not only match other espresso shots but can surpass them as the shots you make will eventually be to your exact specifications.

  Answered 5 years ago by Breville Consumer Support

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Q: QuestionDoes it suit for coffee shop? How many cup it makes maximum per day?

Asked 8 years ago by Kimleng.

• A:Answer I have only owned and used the Barista Express for a few weeks, but from my own personal experience I do not think it would make a good machine for a coffee shop. Also, the warranty specifically states it is not covered if used in a commercial setting such as an office, hotel, etc.

  Answered 8 years ago by ElitEbyERVerified Purchase

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Q: QuestionDoes the water/espresso come into contact with any plastic or metals containing aluminum?

Asked 6 years ago by Cautiousconsumer.

• A:Answer The portafilter I believe is stainless steel. There is a bit of plastic between the spout and the basket of the portafilter that can be easily removed with a screwdriver and a little force. It is there for heat retention but I removed mine because...plastic.

  Answered 5 years ago by DarnGoodCoffee96

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Q: QuestionWhats the voltage on this coffee maker? Will it work outside the United States?

Asked 5 years ago by Ashood.

• A:Answer All Breville® products purchased through authorized retailers in North America are built and rated for use within the United States and Canada only utilizing 110/120v - 60Hz. We do not support, warrant, or recommend using Breville® products outside of the country originally purchased from. Doing so may cause harm or damage to the person, property or product. Breville® products are not "dual-voltage". Advice and support on electrical converters or adapters may not be provided by Breville® Support. We do not ship product or parts outside of the U.S. & Canada.

  Answered 5 years ago by Breville Consumer Support

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Q: QuestionCan you get a cup of hot water anytime? Like as if you just want hot water to make tea that’s worth at least 8oz each time

Asked 7 years ago by Ice.

• A:Answer Yes. There is a dial on the side that you can turn to steam or hot water, just set the cup under wand and turn to water. I believe it even turns off at 8oz. From the power button to steaming hot water is less than 10 seconds. Love this machine! =)

  Answered 7 years ago by lorren123Verified Purchase

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Q: QuestionDoes it come in different colors?

Asked 9 years ago by Anonymous.

• A:Answer Silver, black and red.

  Answered 9 years ago by Geoskii

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Q: Questionwhat is the average life span for this product?

Asked 5 years ago by Anonymous.

• A:Answer I have owned mine for over a year and I use it daily. Proper use and upkeep/keeping it clean is a must.

  Answered 5 years ago by jlporter013

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Q: QuestionWhat do I have to do if the clean/decale light do not go off after several runs for both?

Asked 6 years ago by Rose.

• A:Answer I know this question has been up here and unanswered for awhile but I would make sure that you are using the correct cleaning cycle. My machine has at least two... One is the basic clean using little tablets and the other is more intense and descales and cleans the internal pipes and uses the entire water reservoir. If you go to the manufacturers website or even google there are a lot of videos on what exactly you need to do for each cleaning cycle, and once it's done properly (and everything is clean) the light will go off. I found that my machine requires minimal cleaning when using filtered/bottled water. When using unfiltered water the machine will need more regular deep cleaning/descaling. Hope this helps!

  Answered 6 years ago by Zboo

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Q: QuestionCan you used this to make cuban coffe And can you used with powder coffee

Asked 2 years ago by Yenni.

• A:Answer I’m not familiar with “Cuban Coffee “ but personally I wouldn’t use anything except whole beans dialed in to pull your perfect shot. If you use grounds that are too fine you run the risk of not enough water able to filter to your drink and it could taste burnt or really bitter. It does dispense hot water, so depending on the powder coffee you use (if it’s instant) that may be an answer. But at this price point you might want to consider a water boiler just because Breville espresso machines are designed to use pressure to extract the flavor from the beans

  Answered 1 year ago by Drkjedi502Verified Purchase

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Q: QuestionWhat is the level of cleaning the grinder? easy, hard?

Asked 3 years ago by Subdit.

• A:Answer It's not hard, especially if the burr lifts out easily, which mine didn't. Don't be afraid of putting a lot of pressure on the wire. If that doesn't work turn the grinder wheel on the left side to the highest setting and try again. And if that doesn't work call customer service, they helped me a lot. I find it time consuming, especially getting all the beans out. I purchased (on amazon) a very small hand held battery operated vacuum and it works great getting the beans out. Enjoy your new machine!!

  Answered 3 years ago by Gizzy

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Q: QuestionAre you able to make regular coffee with this?

Asked 4 years ago by Jmark21.

• A:Answer Nope. This is an Espresso machine--and it just puts out espresso shots.

  Answered 4 years ago by RobS

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