Questions & Answers

Q: QuestionDoes this use the electronic "chipped" water filter? We have an older cafe and love the fridge, but will never buy a fridge with that style of filter again. They are to expensive, even with my whole house water system they barely last 4 months in my house

Asked 2 years ago by Chris.

Q: QuestionIs Platinum Glass the only color option?

Asked 3 years ago by Mark.

• A:Answer Hi - Thank you for your interest in our stunning Café model Quad Door refrigerator. Yes, this model is only available in platinum glass. Our beautiful platinum glass finish does complement stainless finish appliances very nicely, if that should interest you. We do hope you choose Café for your home. Kind regards - Vikki@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWe are considering this platinum glass refrigerator, the finish looks gorgeous. What type of glass is used as the overlay? Is there any concern with the glass breaking or chipping?

Asked 3 years ago by Tracey.

• A:Answer Hello, thanks for reaching out with this question. We’re excited to hear that you like the look of the finish, and we’ll be happy to answer your question. The Platinum Glass Finish is imprinted with a brushed stainless metallic background, so it cannot rub off. The glass overlay has proven to be durable and reliable, so you should have no concerns with the glass chipping or breaking with normal home use. If you have any further questions, please feel free to reach out. Best Regards, Matthew@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionI've finally received my dream fridge and am in love EXCEPT my right fridge area door must be pushed completely shut. With all my other refrigerators I can give the door a little push and it closes pretty much on it's own.. Is there a fix for this?

Asked 3 years ago by Jaybee.

• A:Answer I've not seen any other reviews that say the doors don't shut easily. The installers are coming back out and make sure the doors are level. I've seen this might be an answer. I certainly hope so. This refrigerator is much too expensive to have doors that don't shut.

  Answered 3 years ago by Jaybee

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Q: QuestionI really want this refrigerator. Getting it into my 80 year old home is razor thin tight. I'm pretty sure I can squeeze it in but if for some reason it proves impossible can the doors come off to move it into a home? My Front door clearance is 35".

Asked 4 years ago by SDKevin.

• A:Answer Hello. Thank you for your interest in this beautiful refrigerator. The total depth for this refrigerator is 34 1/4 inches and should just make it through. However, should you need additional space, the refrigerator and freezer doors can be removed. Please let us know if you have any additional questions as we’re always happy to help! Have a fantastic day. -Gina@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionDoes it have an air filter?

Asked 4 years ago by Dan.

• A:Answer Hello- We appreciate your question and are happy to help! This refrigerator doesn't have an air-filter. If you have any additional questions in the future, please let us know. We are here to help! Joyce@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionThank you for responding to my first question about removing the first basket in the convertible zone. But does the refrigerator has a tray that we can place on the second basket and put food on it?

Asked 4 years ago by Ana.

• A:Answer Hi there, and thanks for your interest in this quad-door refrigerator! While this unit is customizable with shelves and bins that can be removed and adjusted, there is not an extra tray to place on that basket. If the second basket has any sort of cover we don't recommend placing extra items there, to avoid exceeding any weight limits. However, the wine basket area does come with a solid shelf on top where additional items can be placed, and because the wine basket is in the convertible zone it can also have the temperature adjusted and be used for options other than wine as well. There are several pictures on the product page that show that part of the convertible zone being used, if that would be helpful. We are happy to help with any other questions or concerns you may have, and wish you the best! -Sarah@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionCan we remove the upper drawer(basket for wine) of the right hand lower section and place a shelf on the second basket; so we can use that upper part more freely, without a drawer?

Asked 4 years ago by Ana.

• A:Answer Hi, Thanks for choosing Cafe appliances! Your business is greatly appreciated and we're sure this Quad-Door Refrigerator looks great in your kitchen. We're happy to inform you that the basket in the Convertible Zone can be removed. To do this, first pull the basket out all the way. Next, slightly lift the front of the basket and pull out. Hope this helps! -Sylvia@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionI have no restrictions on the doors on one side but I'm limited on the other side. Do you have to swing the doors wide in order to access any portion of the shelves or drawers. If you open it to a 90 degree angle how far out can you pull the drawers?

Asked 4 years ago by Joyce.

• A:Answer Hello and thank you so much for considering one of our favorite refrigerators. When opening the upper doors to 90 degrees, you would have full extension of both drawers and therefore, full access to items in these drawers. However, completely removing them is not possible when the doors are only open to 90 degrees. For the bottom doors, with one door unable to fully open, it would prohibit the drawers on that side from fully extending. However, if you remove the door bins, then the drawers are fully accessible. With limited space, we recommend model CVE28DM5NS5. This has a similar freezer arrangement with the convertible drawer but does not require extra space for the freezer as it pulls out. Thanks for stopping by. Keep in touch! - John@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionDoes a large pizza box 20"x20" fit in the fridge section? And does the freezer accommodate frozen pizza boxes? What measurements?

Asked 5 years ago by ShopperT.

• A:Answer Hello ShopperT - We appreciate your interest in the CQE28DM5NS5 and we are happy to help! The Fresh Food interior dimensions are approximately 32.5” H x 32” W x 25” D. The freezer drawer dimensions: Top (2): 6.8"H x 13"W x 18"D; Bottom: 10.3"H x 13"W x 16.3"D (top), 13.9"D (bottom). Thanks for checking. Oga@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionIs the platinum glass finish finger print resistant and smudge proof ?

Asked 5 years ago by Tony.

• A:Answer Hey Tony, we appreciate you taking the time to contact us. The platinum glass finish is not fingerprint resistant finish. It's stainless steel covered by glass so it will get fingerprints and smudges like glass will, but it's very easy to clean. If you have any other questions, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. We're wishing you the best and want you to know we'd love having you in our Cafe family. - Guy@GEA

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes the ice stick together and have difficulty coming through the shoot to your glass? My fridge does this since the ice maker is in the refrigerator section as this is. Opening and shutting the door tends to make the ice melt slightly making it clump.

Asked 5 years ago by Jaybee.

• A:Answer Actually, I'm asking if this model lets the ice stick together. The fridge I have.....not this one.... does this and I'm looking to replace it with one that doesn't!

  Answered 5 years ago by Jaybee

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Q: QuestionWhat is the design on the back of the lighted interior wall? Is it the same as the other Cafe' model, with the irregular geometric pattern?

Asked 5 years ago by Princess.

• A:Answer Yes it’s a mix of geometric pattern lines with the “Cafe” logo in the center.

  Answered 5 years ago by Energyguru

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Q: QuestionHow much ice does it produce? How many pounds of ice does it produce in a 24 hour period? What are the size of the ice cubes?

Asked 5 years ago by Ice.

• A:Answer I haven’t played with the ice maker too much. But it does produce about a gallon bucket size of ice. Mine filled within 24 hours. I’d say it’s the standard size ice cube.

  Answered 5 years ago by Energyguru

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Q: QuestionCan the doors be taken off to get this through a narrow door (30.5" opening)? My current 28 cubic foot refrigerator was able to take the doors off to get it inside the kitchen and then put back on.

Asked 5 years ago by RonDM.

• A:Answer I believe they can be taken off. However this refrigerator is very large barely fit through my 36” door frame. I don’t think it would fit through the 30” door even with doors off as the doors only add about 4” of width.

  Answered 5 years ago by Energyguru

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Q: QuestionIs there any place that I could go look at it in the 02148 zip code area

Asked 5 years ago by BestEver.

• A:Answer You can see this on the floor at the Danvers, MA Best Buy.

  Answered 5 years ago by BestEver

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Q: QuestionCan the whole bottom be used as an actual freezer or does one side of the door act like the middle draw of the other modern glass model with 3 draws. I'm looking for more freezer space.

Asked 5 years ago by BestEver.

• A:Answer Not sure I understand the question, but both lower zones can be used as freezer space. They are two separate and independent spaces, and the lower right zone can be set to be either a freezer or a refrigerator. We're using ours as a refrigerator (and that seems to be the main focus since there's a small wine rack in that zone), but there's no reason you couldn't use it as a freezer if you need more freezer space. Even though we're only using the lower left freezer space, we feel like it has more usable freezer space than our old GE Monogram side-by-side had., and having the extra refrigerator space better fits our needs.

  Answered 5 years ago by dammpls

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Q: QuestionI don't drink wine and really don't want the wine rack drawer. Can it be replaced by a "regular" drawer? If so, where can I get it?

Asked 5 years ago by kk.

• A:Answer Hi KK, thanks for reaching out! The wine rack drawer cannot be interchanged with another drawer, we apologize about that! We found another model that is different but one that you may like! You can search for the following model to see if it's something that you're interested in: CVE28DM5NS5. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat is the normal daily operation energy consumption on Amp?

Asked 5 years ago by Luis.

• A:Answer Hi Luis - Thanks for viewing our Café Smart Quad-Door Refrigerator Model # CQE28DM5NS5! Running amps are 2.5A. Explore our Café Modern Glass Collection at: https://www.cafeappliances.com/collections/modern-glass - We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
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