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The same thing happened to me. Unfortunately, Best Buy denied my request for a refund or exchange . Their policy refuses returns on digital purchases even if the code was never used.
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![Call of Duty: Black Ops Cold War Cross-Gen Bundle Edition - Xbox Series X, Xbox Series S, Xbox One [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/1baa671a-17da-4f43-aa25-d9eeecd494c9.jpg;maxHeight=100;maxWidth=60)