“I purchased this about 2 months ago. I've counted 6 times that I'll be in the middle of a game and the screen goes black for about 5 seconds and the computer restarts itself. Overheating issues maybe? It is always running very hot. Ideas?”
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I'm not a tech person but a long time gamer. I have experienced a similar issue not on this computer but others and it was a hardware overheating issue. But the source of the issue may not be the computer but could be graphic settings in the game. In World of Warcraft there are settings for amount of graphics detail etc which impacts the processing. So you can set games at lower graphics settings. Sometimes there are incompatibility issues with the game that you are playing and the computer system...problem with not strong enough system in specific areas. Sometimes a game has an expansion or a patch that causes system problems because of changes that were made. Sometimes the graphics card company doesn't do a good job on a driver update which can cause this. I had one computer, an Alienware, that started this after we had a huge power surge that knocked our power out and evidently did damage to the computer. The computer had to be replaced. Now I have my system on a backup UPS with surge protection also. I found that the Geek Squad peeps were able to test and identify the problem. In my recent case, the last computer problem I had, the system was just a few weeks old and had to be replaced because the system itself came off the assembly line with a problem. I purchased the system from Best Buy with the protection plan so there was no problem with the replacement at all. I've had my CYBERPOWER - R7 - 5700 XT for many months now and it has performed really well. The system before it, which honestly was an excellent brand also, just came off the assembly line with defective hardware part. The system was replace by the current CYBERPOWER which has been working well. The Best Buy Geek Squad are epic and can help with this for sure.
Sorry, there was a problem. Please try again later.My gpu is also always running at 100% when playing a game too. Is that normal?
Sorry, there was a problem. Please try again later.Sounds like either that or something going on with the CPU. I haven't had any issues so far (knock on wood) with my setup. I'm sure you've already checked all the connections and made sure you have enough space for ventilation so that's pretty much all I can come up with.
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