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That is not a hardware problem but a software related issue. It is most likely caused by malware. You can either try to clean out the malware or reinstall Windows. please note our technical support does not support malware related issues however they can assist if you need assistance reinstalling Windows. Please contact our technical support department if you need additional assistance at 1.888.937.5582 Monday through Friday from 7am to 7pm PST.
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