Basically I would like to know if people have had good or bad experiences when needing to contact customer support via phone or other means. Thx. null

Question

GoodNews · Accepted Answer

Hey,

I did have a good experience with the manufacturers customer service. Best Buy customer service and The Geek Squad people were not helpful, they kept telling me the Windows Activation Code was on the CD sleeve, the reality was that the activation code was on the side of the PC, on a sticker. 

So my feedback is actually that the PC manufacturer was very helpful when I called on the phone; they helped me find the activation code which required scratching off some stuff to "reveal" the code. So, I got good service when I called the manufacturer, and the Best Buy people did not know enough tho help me, and they told me I would have to return the product to a Best Buy which would have been a huge hassle. So, I was really ticked off when I wrote the initial feedback. Sorry everybody. 

So, now I do recommend this product. If I could delete my bad review and my negative answer I would delete them. Good luck! -Jeff

OregonJeff · Answer

I had a terrible experience. The PC did not come with the Windows 10 activation code, I was forced to return the PC I bought because the Windows Key Code was not included with the Windows CD. The chat customer service person suggested I buy "Open Box" items so I could save money and get products with all the accessories.

Answered by OregonJeff 9 years ago

“Basically I would like to know if people have had good or bad experiences when needing to contact customer support via phone or other means. Thx.”

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