WHAT WOULD BE SOME REASONS WHY MY UNIT IS NOT READING MY SIM CARD?
IT IS A 128 GB, BUT IT KEEPS SAYING INSTALL SIM CARD WHEN IT IS ALREADY INSTALLED.

THANK YOU, TRACEY null

Question

WHAT WOULD BE SOME REASONS WHY MY UNIT IS NOT READING MY SIM CARD?
IT IS A 128 GB, BUT IT KEEPS SAYING INSTALL SIM CARD WHEN IT IS ALREADY INSTALLED.

THANK YOU, TRACEY null

Defender Customer Support · Accepted Answer

LOUANNE great question. In order for the 128GB SD card to be readable on the PhoenixM2, the newest firmware needs to be installed on the system. If you contact our support team they can walk you through the process. They can be reached by phone, email or live chat. Defender Support

Answered by Defender Customer Support 6 years ago

Defender Support

1050 · Answer

128 gb is to much go down to a 32 gb. It tells you nothing higher then 32gb

loadedtopboy · Answer

I'm having the same prob, I think it does not have enough space in the device??? not for sure

“WHAT WOULD BE SOME REASONS WHY MY UNIT IS NOT READING MY SIM CARD? IT IS A 128 GB, BUT IT KEEPS SAYING INSTALL SIM CARD WHEN IT IS ALREADY INSTALLED. THANK YOU, TRACEY”

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