“I have an issue with the colors. Text is fine but colors such as black show up as a grayish black, and other colors appear faded. I had both Geek Squad and Dell check settings and after trying still no change. Is this my laptop or typical of this one?”
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That's impossible to tell unless you line up several and compare apples-to-apples. However, here's my apples-to-oranges experience, which might be helpful: Compared to my Dell P2717H) desktop monitor (relatively high-end), black on the 3583 appears "grayish black" rather than deep black, and color saturation (the intensity of colors) is lower. Compared to my Dell Latitude 7280 laptop, black and color saturation seem similar; in fact, the Dell Latitude 7280 seems a bit worse in this respect. Compared to my Dell Inspiron 11-3180 (another in the Inspiron 3000 line of the same (2018) generation, but smaller), black and color saturation on both seem identical. My guess is that what you are experiencing is typical. But the only way to find out would be to take the computer to a Best Buy store, and see if you can talk the Geek Squad folks (or Customer Service) to line your computer up with an identical model and take a look.
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