Why does my laptop overheat and shut down on its own? I had to completely reset it to factory settings because when I turned it on, a blue screen appeared, frozen. How can I enforce the manufacturer's warranty? null

Question

Thomas · Accepted Answer

This sounds like a manufacturing defect, I'd recommend opening up a service ticket with Dell or contacting Best Buy directly to see if they'll take care of this issue.

YourDellTeam · Answer

We appreciate your effort in performing the steps. Please ensure to Keep Vents and Fans Clean. Place the laptop on a hard top surface such as office table. Please contact Dell Basic Support team to receive further assistance via 1-800-624-9896.

Answered by YourDellTeam 4 months ago

“Why does my laptop overheat and shut down on its own? I had to completely reset it to factory settings because when I turned it on, a blue screen appeared, frozen. How can I enforce the manufacturer's warranty?”

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