Customer Ratings & Reviews

I purchased this laptop to replace my Dell Inspiron that I’ve had for a decade with some minor replacements of RAM and SSD by my tech-savvy brother. I really just wanted a new updated laptop that functioned in much of the same ways. I love the smoothness of it, the audio quality is wayyy better than what I previously was working with, and I still love that touchscreen functionality. The battery life has been very impressive as my old laptop practically lived on the charger. The only thing I’ve found even remotely annoying is that sometimes the finger print scanner doesn’t work and I wish that it would more seamlessly transition you to putting in your PIN or password. But overall, I’m very happy with my purchase!

Very efficient. I had purchased other 2-in-1 laptops, but aside from being expensive, they had some limitations. However, this laptop is very decent for its price, and its tablet functions work quickly. My first impression has been good.

Really good laptop and very efficient especially for college

The Dell Plus 2-in-1 14” is everything I wanted in a modern laptop. The 2K touchscreen is vibrant and smooth, making work, browsing, and streaming a joy. Powered by the Ryzen AI 5 with Copilot+, multitasking feels effortless and future-ready. With 16GB RAM and 512GB SSD, it boots fast, runs heavy apps without lag, and offers plenty of space. The 2-in-1 design adds real versatility—laptop for productivity, tablet for creativity, and tent mode for entertainment. Lightweight, stylish in its midnight finish, and long-lasting on battery, this is the perfect balance of performance, portability, and premium design. Truly a laptop that exceeds expectations!

I am satisfied considering the comparatively reasonable price, but there are pluses and significant minuses compared to my 12 year old Dell laptop that I purchased in 2013. Plus 1: I thought that my old laptop was fast as can be, but this one is considerably faster. I don't know if that is due to Windows 11 over Windows 10, the fact that the hard drive is 100% SSD compared to the old one being SSD only for boot up, or the higher amount of memory. Plus 2: It is more compact and much lighter and more portable. But the size is also a negative (see below). Minus 1: Old laptop was a 15 inch screen and I wanted the new one to be at least that. But this is 14 and the 15 inch laptops with similar features are disproportionately more expensive. Minus 2: This is my major complaint. I came to the store looking for a laptop that like my old one, would have a dedicated graphics card. My old laptop gives me incredibly sharp and beautiful HD images. I'm not a technical person and I didn't have the opportunity to do the consumer research I ordinarily would do, so I was dependent on representations of your sales staff. On this issue of the graphics card, I feel that I was gaslighted when they told me that if I'm not a gamer, that video and streaming images would be equal to the Invidia card imagery I had on the old laptop even though graphics are integrated on the new one. That's just not close to being true. The image quality is good, but it is significantly inferior to the quality of the old laptop with the dedicated graphics. I looked at other laptops available in the store that had dedicated graphics and 15 inch screens, and they were close to triple the price!!! That seems outrageous to me when the only significant differences are dedicated graphics and a display that is 1 inch larger. I do realize that is not a Best Buy issue - more of a manufacturer's issue, but I didn't appreciate the disappointment of taking it home and realizing that the representations made on both of those issues were not really accurate. I was told that I could return it in 60 days if not satisfied, and that may happen. I haven't decided yet. Minus 3: Relating to Best Buy specifically and not this laptop, I was very disappointed to learn (if I understood this correctly), that "Geek Squad" membership fees are now charged separately for purchases made from different departments rather than my prior understanding that a single membership applied to all purchases made. I plan to buy a new TV in the short term. When I renewed my membership I assumed it would cover both this laptop purchase and an anticipated TV purchase. But I'm told that it is a separate fee! If that is the case, my TV search will widen to all potential sources of purchase. If my membership also applied to services applicable to a new TV, then I would find a TV at Best Buy.

I paid $499 new on sale (vs. ~$850 list), which makes this configuration exceptional value. You get Wi-Fi 7, a 64 Wh battery, Ryzen AI 300 with on-die NPU, and a versatile 2-in-1 design—features that are uncommon at this price. If you’re shopping at $500–$600, this is an easy top pick provided you’re fine with a 300-nit panel and 16 GB fixed RAM.

Great computer, I had it for a while and good for work, easy navigation, no lagging so far, good battery life, light weighted, I love the screen size it’s not too big but also not too small

I got this Dell Plus Copilot+ PC 14" open box, and honestly, it was a great deal for what I’m getting. The 1440p screen is very responsive and bright.It also comes with a free Copilot subscription and PC Game Pass, which is a nice bonus. Battery life has been solid so far, and it handles both school projects fine.

Nice* Very nice, slim laptop. Battery life is good and the display.

New Dell Laptop touch screen and thin enough to turn into a tablet is more than I can ask for. The 16gb of ram is enough for daily browsing and homework. Windows 11 home edition connects to microsoft for authentication not sure how I feel about that. I may try to create a local account just as backup.

A great laptop for my needs. I'm in online college and this laptop does all I need it to. Plenty of RAM and storage, fast interface. Perfect for light gaming as well.

Love the power and the size of this computer. My wife uses it for work and loves it.

I loved the midnight blue , The design and size and its portability. I used it for school so it’s most convenient.

Arrived in great condition, fast, clean and compact.

Great laptop, especially for the price. Great battery life and processing speed.

The computer boots up fast. I don't like that it goes to sleep a lot. Maybe that's too save battery life. It's a decent size. The keyboard isn't for someone with big hands. I would like to keys a little more elevated. Still getting used to all the new features. So far it's been a good upgrade.

I love this computer. I used to own a cromebook. I see why this is considered a real computer. So many cool features especially love being able to access my phone features as well

This was a birthday gift for my niece. She absolutely loves all the features and is amazed at everything thats included. She has a small business and is happy I chose this laptop

I love how portable it is, its great for lugging around collage. Its build really well, feels sturdy. The only think I would have liked better is if it had a full aluminum body. The lid and base are aluminum but not the inside.

A solid and premium 2-in-1 with a sharp 2K touchscreen and smooth Ryzen AI performance. The build is sturdy rather than lightweight, giving it a durable, high-quality feel. Great for everyday productivity with useful AI features and reliable battery life.