Why does Best Buy continue to sell Blue Ray players from Insignia when they do not provide firmware updates for units sold in recent years? null

Question

Charlie · Accepted Answer

That is probably a question of merchandizing and cost. I understand your concern but as inexpensive as these units are. It would probably cost more to pay software engineers to develop and produce an update than it would be to manufacture new units..

Answered by Charlie 11 years ago

mack1 · Answer

2 reasons that I know of. 1.) Is because by the time technology gets from a manufacturet it is old news. Technology is months ahead of what you see in retail stores. 2.) Updates on hardware are not nearly as important as software updates. There are so many products that can be updates bill gates himself can't supply them all. Ideally you can go online and download the updates and copy them to a flash drive. Then use the flash drive on the device you want to update. Be careful as those updates available may not be from the manufacturer but be "aftermarket" if you will.

Answered by mack1 11 years ago

Jersey · Answer

WOW, I received a firmware update shortly after I purchased mine. Did you register it with Best Buy?

Ziggy · Answer

if you are not happy with the product take it back to the store and have them explain it to you

ChrisNexus7 · Answer

Well probably because they are older devices and do not need firmware updates

InsigniaCustomerSupport · Answer

The NS-D160A14 is a DVD player only and doesn't have the ability to play Blu-Ray discs.

As for Blu-Ray firmware, Insignia is dedicated to meeting consumers’ needs and is always exploring new ways to bring innovation, value and dependability to our products. While we focus on creating new connected products that take advantage of the latest technologies, we’re not always able to support backward compatible updates to our older hardware models. Such is the case for our Blu-ray models which will no longer be supported with firmware updates. Of course, these products will continue to operate as they do today -- playing DVDs, older Blu-ray disks, and streaming internet content -- and our customers can still take advantage of hardware support through our in-store, online and over the phone Geek Squad agents. If you have specific questions about these or other Insignia products, you may contact Insignia Customer Service at 1-877-467-4289.

“Why does Best Buy continue to sell Blue Ray players from Insignia when they do not provide firmware updates for units sold in recent years?”

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