“Just bought the brand new ball dyson (yellow one) and it’s impossible to push on our new carpet! I have to put all my strength into pushing it and my other dyson (purple one) at my other place is not like this! Help!”
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We've added 1 furniture slider (1in by 4 inches long) on the front part of the beater head? It glides better and still pick up very well.
Sorry, there was a problem. Please try again later.I just received my vacuum. It came having this issue. Found tons of comments and reviews that make it sound as though this behavior is a feature (of improved suction) and not a bug. I already filed a warranty claim. THEN.. I found a video on youtube that everyone on this thread needs to see. I'll summarize the takeaway.. the filter on the side of the ball is not installed correctly; there are two arrows that need to be aligned perfectly. In his video, his was off by a small fraction of an inch. When I unscrewed the filter housing, I saw that mine also came pre-installed misaligned by a small fraction of an inch. I twisted the filter slightly so the arrows lined up, then screwed the filter housing back into place. Turned the vacuum on and.. suddenly it works correctly.. without any drag on either bare floor or carpet. Amazing.. such a simple fix isn't better known.. either in owner comments/discussions or by Dyson's customer service agents.. who were extremely nice and did their best to be helpful.. but they need to be trained about such issues. On the one hand, I'm disappointed that I wasted so much time today on this. On the other hand, I'm happy that my new vacuum is now working perfectly.. and amazed that such a simple fix did the trick. To others.. please spread this info. No silly hacks are needed. Original video showing this solution: https://www.youtube.com/watch?v=g3a8Y6MsHAw
Sorry, there was a problem. Please try again later.I think the Purple Dyson's are for carpet. At least mine works great on carpet. I thought I read where the Yellow Dyson's are best for hardwood, tile, laminate, ect.
Sorry, there was a problem. Please try again later.Hi there, this is Kelly with Dyson. I'm sorry to hear you're experiencing an issue with pushing your new Dyson on your carpeting. We would be keen to go over your machine with you to ensure it's performing as intended. Please feel free to reach out to us directly at AskDysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
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