“Can you use the filter without the HEPA filter and just the regular carbon one? The black HEPA filter constantly stinks to me. Dyson already replaced the filter once and the smell is the same. They said it takes a week or two I’ve had the machine for mont”
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Thank you for reaching out and sharing your concerns with us. We are sorry to hear that the black HEPA filter continues to emit an unpleasant odor despite being replaced. We understand how frustrating this must be, especially after waiting for the issue to be resolved. Regarding your question, it is not recommended to use the machine without the HEPA filter, as it plays a crucial role in capturing fine particles and ensuring optimal air quality. However, we want to help you find a solution. We would like to look further into this for you. Please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support
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