Questions & Answers

Q: QuestionHow do I enable eero Built-in?

Asked 3 years ago by Spacey.

• A:Answer when the amazon echo devices connect to it they are automaticaly enabled for eero built in by default if they support it. i turned mine off becuase they just add slow spots to the network. its better to just get 3 mesh nodes so you have better coverage because the echo antennas are really week.

  Answered 7 months ago by ITGuy

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Q: QuestionPurchased: eero - Pro 6E AX5400 Tri-Band Mesh Wi-Fi 6E Router - White Model:S010111SKU:6495775 Box says it is a Model: S010111 (read from SKU/MPN on box). Internal Description under advanced setting, says it is a Model: S010001. Is it a Model: S010111?

Asked 3 years ago by BR549.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Those are the same model, just differences in where they were manufactured. Performance will be identical between the two.

  Answered 3 years ago by eeroinc Team

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Q: QuestionCan I use the eero Pro 6E AX5400 Tri-Band Mesh Wi-Fi 6E Router with on older eero ( 3 pack ) ?

Asked 4 years ago by 01chaco.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Yes but make sure the gateway is a Pro 6E. Any devices connected through your old nodes will be WiFi 5 and the new ones will be WiFi 6. Your mesh network will also have bottlenecks to lower speeds, so it would be recommended to use only new nodes for max output.

  Answered 3 years ago by MasterEL

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Q: Questionwhat is the warranty on an eero

Asked 2 weeks ago by Anonymous.

• A:Answer Hi The eero Pro 6E (tri-band Wi-Fi 6E mesh router) comes with a 1-year limited hardware warranty from the date of purchase (or shipment for pre-orders). Replacement policy: Any replacement unit is covered for the remainder of the original warranty or 30 days, whichever is longer. Exclusions: The warranty doesn't cover damage from accidents, misuse, unauthorized repairs, or normal wear. It also doesn't apply to software issues beyond what's covered in the limited warranty. How to claim: Contact eero support through their app or website with your proof of purchase and serial number. Hope you have a great day.

  Answered 2 weeks ago by Amazon Devices Customer Support

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Q: QuestionDoes Best Buy offer installation of this Eero model ? If so what is the cost to install?

Asked 1 month ago by David.

• A:Answer Hello David, Best Buy does offer installation services for Eero Devices. I would recommend checking in with your local Best Buy store however. They will have options for just device installation but they will also have pricing for protection packages that include installation and support. I can't quote anything for you unfortunately, as prices may vary based on your geographic location in the US. If you have already purchased the Eero 3 Pack, the best thing to do would be to swing back in to your local store at your earliest convenience and speak either with your sales associate you worked with, or go straight up to Geek Squad and let them know you would like to have your Eero installed. I hope this helps!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionI have a Verizon CR1000A router. No TV service just Verizon WiFi. Is it an easy setup with eero ?

Asked 2 months ago by Badash.

• A:Answer Hi Badash, Yes — setup is easy. Just plug the eero Pro 6E into your Verizon CR1000A with Ethernet and follow the eero app. You can turn off the Verizon Wi-Fi if you want eero to handle everything. Hope this helps.

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionWith the erro mesh, tri band unit, the first one that plugs into the router directly via ethernet cable... how far can I have it away from the actual router, or does it not matter

Asked 3 months ago by Jim.

• A:Answer Dopes not matter.

  Answered 3 months ago by RickR

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Q: QuestionDoes the one pack come with the router and one mesh point or just the router?

Asked 4 months ago by Anonymous.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Hello. Thank you for your question. The eero Pro 6E 1-pack includes just one router unit, not a mesh point. This single unit can function as your main router when connected to your modem and can cover up to 2,000 sq ft. If you're looking to create a mesh network for larger spaces or better coverage, you would need to purchase additional eero units or consider the 2-pack or 3-pack systems instead. I hope that helps and have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionI am building a home and have cat6 run to the ceiling of the locations of the home that I will place the Eeros. How do I attach the Eero to the ceiling / cat 6 box?

Asked 4 months ago by TomB.

• A:Answer Hi WhoDey, Great question about mounting your eero Pro 6E units! The eero Pro 6E devices aren't designed with built-in ceiling mounting options, but here are several solutions for your Cat6 ceiling installation: Mounting Options: Third-party ceiling mounts - Several manufacturers make wall/ceiling mount brackets specifically designed for eero devices that attach via the device's base Flush mount boxes - Low-voltage junction boxes that can house the eero and provide a clean installation Adhesive mounting pads - Heavy-duty 3M or Velcro strips to attach the eero directly to the ceiling surface near your Cat6 outlet Custom mounting plates - Some homeowners create DIY solutions using small shelves or plates attached to the junction box Connection Setup: Run Ethernet from your Cat6 wall plate/box to the eero's Ethernet port The eero will need power via its included AC adapter, so you'll need a power outlet nearby or use a PoE adapter if you want to power it through the Ethernet cable Important consideration: The eero Pro 6E works best when positioned in open air rather than enclosed in a junction box, as this can impact Wi-Fi signal performance. A surface-mounted solution near your Cat6 outlet typically provides better coverage. I hope this information helps, Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionIs this compatible with Fiber Optic Cable

Asked 5 months ago by DM.

• A:Answer Hi DM. Thanks for reaching out! eero has been tested for compatibility with most major Internet Service Providers in the United States. As long as you can connect your gateway eero Pro 6E to a modem or upstream device with an Ethernet cable, you should be able to set up and use eero. I hope this helps. Have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionHow long are the free automatic updates good for?

Asked 5 months ago by Jack.

This question was asked about the related product: eero - Pro 6E Tri-band Mesh Wi-Fi 6E System (1-pack) - White

• A:Answer Hi Jack. Thanks for reaching out about the eero Pro 6E. eero devices receive guaranteed software security updates until at least five years after the device is last available for purchase on our websites. I hope this helps. Have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionIs this compatible with AT&T cell booster?

Asked 5 months ago by Dwilliamson.

• A:Answer Hi Dwilliamson. Thanks for reaching out! The eero Pro 6E system is compatible with cell boosters. Once you've setup your eero network, you'll connect the AT&T Cell Booster to your eero via Ethernet. I hope this helps. Have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionDose it work with starlink?

Asked 6 months ago by Roberto11.

• A:Answer Hi Roberto11, Yes, the Eero Pro 6E works with Starlink, you will just need the Starlink Ethernet Adapter to connect the systems. I hope this answers your question!

  Answered 6 months ago by Amazon Devices Customer Support

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Q: QuestionCan I connect an Ethernet switch to the port to get more ports to use on one of the eeros locations?

Asked 9 months ago by trotter.

• A:Answer Yes. I've had to do this a few times, particularly with older Xbox models that wouldn't connect wirelessly. But it does work

  Answered 8 months ago by Anonymous

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Q: Questionis this compatible with 5G WIFI

Asked 11 months ago by Lo.

• A:Answer Very much so. I have fiber optic and get 1 gigabit speeds both up and down.

  Answered 11 months ago by trucker

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Q: QuestionCan we disable the dhcp?

Asked 1 year ago by inthehouse.

• A:Answer yes you can set it as static instead of dhcp. you can also put it in bridge mode so that your router assigns the wireless addresses which will make your wired and wireless one big network. this is desireable if you want to print from a wireless device to a wired printer.

  Answered 7 months ago by ITGuyVerified Purchase

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Q: QuestionWill this work with Xfinity router And will it reach about 150 ft outdoors?

Asked 1 year ago by DD.

• A:Answer yes it works with xfinity, if you put it in a window it will reach 150ft outdoors for sure but a better solution is to add the eero outdoor module which will blanket your yard and even allow a point to point ethernet connection if needed.

  Answered 7 months ago by ITGuy

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Q: QuestionWill this system work with Optimum, either its standard modem or with a new fiber optic installation?

Asked 1 year ago by Maya25.

• A:Answer this mesh system will work with any internet provider. you just plug it into the modem or router and your up and running.

  Answered 7 months ago by ITGuy

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Q: QuestionI have a studio above detached garage. Should one of the units be placed in the studio or in the main house in an area nearest to garage

Asked 1 year ago by Studio.

• A:Answer I would suggest having a pod in the studio. I have them all over my house.

  Answered 11 months ago by Wsjohn4567

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