“Cam2Pro2K base is WiFi (not Ethernet) connected. Works v well in NY w US iPhone. When I go to Europe WiFi connection of same US iPhone goes through different local WiFi & AT&T WiFi. Connection to base is lost. I have a European iPhone too. Any solution?”
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The only possible reason I can think of is, security based, Because the base is located in the US, and you are trying to connect to it from Europe, it may not be able to authenticate properly. Try connecting to it through a VPN that is based in the US, and see if that fixes the issue.
Sorry, there was a problem. Please try again later.Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps to see if the issue persists: 1. Check the router and turn off the firewall settings if you have set a firewall. 2. If it doesn’t work, please delete the Homebase and cameras on the app and add them again. If the issue persists, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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