A friend of mine bought one from your company and says that in 2 years it can be upgraded at no cost. null

Question

Brian · Accepted Answer

I had a Surge — their larger, GPS enabled watch that preceded the Ionic and Blaze. It got to the point where the battery wouldn't last me even one day. Also the band, which on that watch is not removable, was falling apart. I called support and they were able to look at my sync history to see how poorly the battery was performing. Because I was out of my warranty period (less than 2 years), they offered me a 25% discount on a new fitbit. It was certainly disappointing to be told a $250 birthday-gift device was destined for the garbage after such a short time, but 25% was better than a kick in the head I guess. I did get a new Charge and have been happy with it since. I have no expectation that I will get a free replacement when it gets tired of functioning and it's why I'll probably stick to this mid-range fitbits instead of spending $$$ on something like the Ionic.

Answered by Brian 8 years ago

Verified Purchase

Eddie · Answer

That doesn't sound right... Unless this buddy is gaming the system. If you buy the warranty with it, before it's up in 2 years you can exchange it for something that's the same or lower in cost. You could "upgrade" it to something better, but you'll have to make up the difference and re-purchase the warranty. Also - to my knowledge - there'd have to be something wrong with it for the warranty to be effective.

Answered by Eddie 8 years ago

Verified Purchase

Stryprod · Answer

Sounds to good to be true. Looked online and I dont see any info on an upgrade program.

Justme · Answer

Unless this is on the company website rather doubtthis

“A friend of mine bought one from your company and says that in 2 years it can be upgraded at no cost.”

1-4 of 4 Answers