“When I use the two elements on the right, I hear a loud pulsing sound instead of the constant sound that comes from using just one. Do I need a repair? If so, how do I do that? What are the details of my warranty on this product?”
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Hi, Eric! It is normal for there to be some reverberating sound when two elements are activated simultaneously; both the pans are magnetized and may bounce off each other a bit. You may reduce the noise by moving the pans further apart or using diagonal burners. If you have further questions, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton
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