A:AnswerYes, the hot top on right side is normal because that is where the "nucotron" is located. The instructions tell you to not have anything on top of the oven when it is in use, probably because of the heat which probably will melt chocolates in a box.
A:AnswerHello - this is Nancy at GE Appliances and I am happy to help you. The turntable size is 12.75 inches. I hope this helps! Thanks for checking with us!
A:AnswerHello Prutz. This is Lida with GE Appliances. Unfortunately, this model does not have the option to mute the cooking complete beeping or other sounds. Thanks for for checking.
A:AnswerHello Cass - this is Nancy at GE Appliances and I am happy to help you. If your microwave is making a lot of unusual noise, please exercise your warranty and return the unit with the receipt to the place of purchase for exchange. I hope this helps! Thanks for checking with us!
A:AnswerHello Radmo - this is Nancy at GE Appliances and I am happy to help you. The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. I hope this helps! Thanks for checking with us!
A:AnswerHi Decor- The outer case of the microwave is magnet. Placing decorative magnets on the case will not affect the operation of the microwave. Thanks for choosing GE. Enjoy! Sue
A:AnswerHi Rororoyourboat- Thanks for considering our GE Microwave JES1145SHSS! The white epoxy interior is quite durable and holds up well. If properly maintained, you should not expect rust/chipping. To keep your microwave looking like new, we suggest to view the following link for tips on cleaning the interior: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Also, while there will generally not be a puddle, it is normal to have moisture on the floor or walls of the microwave cavity while cooking, especially if you are microwaving liquids or foods with a high water content (ex. Potatoes). The moisture will dissipate on its own; however, you can also wipe off the moisture with a clean, dry cloth. Keep in touch. We love hearing from you! SUE@GEA
A:AnswerThank you so much! It was hard enough to peel that blue coating off! My husband took the sticker off before I read what it said. I was trying to get the glue from that sticker off and thought - maybe there is another protective coating to be removed! I will hope I can remove it as you did!
A:AnswerHi-this is Sue from GE Appliances. We are excited to hear of your interest! This model cannot be mounted under a cabinet/over the counter. We suggest to view models PEM31SFSS and JEM3072SHSS. These models feature an Optional Hanging Kit- JXA019K. Thanks for checking with us!
A:AnswerYes, you can. 1. Press and hold the “7” key for 3-5 seconds or until you hear a beep. Release.
2. Press the “9” key. Release. 3. Press the “0” key. Release. There will be two shorts beeps and the display will flash "UnLo" to confirm the default condition has been updated successfully. -Vikki@GEAppliances
A:AnswerHi SteffR - Thanks for reaching out to us and for your patience. We appreciate your interest in this microwave and are happy to answer this for you. The interior of the oven cavity is 9-1/2" in height, 13-7/8" in width, and 14-1/8" in depth. Your tall coffee cups will fit perfectly! Please feel free to reach back out if you have any additional questions about features of this microwave or using it in the future. We are always happy to help! -Eliza@GEA
A:AnswerHi FACETS- The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. This part is not sold separately. Also, it is not possible to determine the product failure rate, lifespan , life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, like: frequency of use, type of use, location of appliance (ex. high humidity; near the ocean; etc.), care, and maintenance. Thanks for choosing GE! SUE@GEA
A:AnswerHello PLee31, Thank you for your question. I am happy to help. You can use the timer while the microwave is in use. We appreciate you checking with us. Lisa from GE Appliances.
A:AnswerHi Sherry- This is Sue at GE Appliances. Thanks for viewing our GE Series model JES1145SHSS! The approximate dimensions are as follows: (HxWxD) 12 in x 20 5/16 in x 15 5/8 in. Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents (3" of clearance on both sides and the top and 1" clearance in the rear). See the following link for more details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Keep in touch!
