A:AnswerHello Bonbon - We are very sorry to hear your microwave is not working properly. This is certainly frustrating and we would be happy to help. Repairs to the door an a counter top microwave are not cost effective. We recommend replacing the microwave with one of our new, excellent models found at Best Buy. Thanks! - JB
A:Answer950 but I find you have to add 30 seconds or a minute more for somethings but it heats better that way instead of burning the out side which my old 1000 watt did
A:AnswerHi bjbphil2 - Thanks for viewing GE Model JES1145SHSS! This model does not have a rice convenience cooking control. It has the following Convenience Cooking Controls: Beverage; Dinner Plate; Pizza; Popcorn; Potato and Vegetable. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Micro. Thank you for reaching out! We're finding that this model can only be installed via a countertop. There is no hanging or trim kit associated with this model. We hope that this helps! Stay safe.
A:AnswerHi BK296 - Thanks for viewing GE Model JES1145SHSS! The interior cavity is 13-7/8"W x 9-1/2"H x 14-1/8"D. Turntable size is 12.75". Keep in touch at GEAppliances.com. Sue
A:AnswerHello Pccook - We appreciate your interest in the microwave JES1145SHSS and we are happy to help! This model has a stainless steel finish that is not fingerprint resistant. Thanks for checking! Olga
A:AnswerHi Leecon - Thanks for considering GE! Model JES1145SHSS is designed to be placed on a counter. This model is not compatible with a trim kit. We suggest GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #:PEM31SFSS. This model is compatible with Built-In Kits JX827SFSS/JX830SFSS (sold separately). We suggest viewing the Quick Specs for more details including cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch at GEAppliances.com for all your appliance needs! Sue
A:AnswerHi Williambrayman - Thanks for your interest! GE Microwave Model # JES1145SHSS is designed to be placed on the counter. This model is not compatible with a trim kit. We suggest GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model # PEM31SFSS. This model is compatible with Built-In Kit Trim Kits JX827SFSS/JX830SFSS. We suggest viewing the Quick Specs for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! Sue
A:AnswerHi Elkay - Thanks for reaching out to us and for choosing GE! We can certainly understand your concern regarding the hot case and glad to help. Cooking foods in a microwave oven for an extended period of time can cause a heat transfer not only to the internal oven walls and floor, but to the external cabinet as well. Heat is generated outward from the food being cooked. Additionally, the oven's interior lamp and the magnetron tube will contribute to external heat transfer. This condition is considered normal. It should be noted that the internal and external temperatures after extended cooking will vary, naturally, depending on the preparation and the length of the cooking time. Countertop Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Allow 3 inches of clearance on both sides and 3 inch of clearance at the back. These microwaves are intended for countertop use only. We do not recommend installing them in tight spaces, like a cabinet. Keep in touch at GEAppliances.com for all your appliance needs. Sue
A:AnswerHi Sheila - Thanks for reaching out to us and for choosing GE! Microwave control panels are not generally backlit, which means that the lettering on the keypads do not have lighting behind them. The lettering cannot be changed or made brighter. We will certainly share your concern with out product design team. Keep in touch at GEAppliances.com. Sue
