“I purchased this last year - today my son put eggs to warm in the microwave on a ceramic plate for 1 minute and this damage happened. Why would this happen?”
1-1 of 1 Answer
Hello, Thanks for reaching out to us. We're deeply sorry about your microwave and we believe it may have been arcing. Arcing happens when metal or metal-trimmed cooking utensils are placed inside of the microwave oven. Please make sure dishes with gold, silver or platinum bands are not being used as they could cause arcing as well. We do not recommend ceramic dishware unless they're marked "microwave-safe". In the event of a hole in the microwave’s cavity wall, the damage is non-repairable and you should discontinue use of the product. It is also recommended that the microwave be replaced if arcing continues to occur. If you have more questions let us know. Have a great day. -Sylvia@GEA
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