A:AnswerHi ChuckinPA- Our over-the-range microwave ovens require at least 1/2" distance from door hinge side to adjacent wall as shown on the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Thanks for considering GE! SUE@GEA
A:AnswerHi - We are sorry to hear your microwave is not operating after changing the bulbs. We suggest to reset the home circuit breaker by turning it off for 30 seconds, then back on again. While it could also be a blown fuse, for safety reasons, we offer no do-it-yourself repair advice on microwave ovens. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for checking with us! SUE@GEA
A:AnswerHi Carolyn- Thanks for choosing GE! The Reheat feature reheats servings of previously cooked foods or a plate of leftovers. The food needs to be covered. We encourage you to view page 9 of the Owner's Manual at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! SUE@GEA
A:AnswerHi DEBSIK - We are sorry to hear your microwave is not heating and glad to offer assistance. If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging or turning off power at the circuit breaker for 30 seconds or so. If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA
A:AnswerHi Cartagena - Thanks for choosing GE! We are happy to provide assistance. If this is a new sound that has developed, we suggest to reset the electronics by unplugging or turning off power at the circuit breaker for at least 30 seconds. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ -
Keep in touch! SUE@GEA
A:AnswerHi Glenn- When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty! Keep in touch- SUE@GEA
A:AnswerHi Reddie- The microwave can be easily converted to recirculating (non-vent/ indoors). The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Check out the Installation Instructions for complete details: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS - Also, GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS is factory assembled for recirculating. No conversion is necessary. Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi Linda- We certainly appreciate your loyalty! You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. We suggest our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS. No conversion is necessary for recirculating (non-vent). GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160RFSS is also a comparable model and will need to be converted for recirculating venting. The recirculating charcoal filter is included. Keep in touch! SUE@GEA
A:AnswerHello BigAl - this is Nancy at GE Appliances and we're happy to help you with regard to replacing your microwave. The good news is that all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. This JVM3160DFBB would be a great replacement. We hope this helps! Thanks for checking with us!
A:AnswerHi Bob - Model JVM1860SF001 is 16 13/32"H. Model JVM3160RFSS is 16 1/2"H. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - We certainly appreciate your loyalty! SUE@GEA
A:AnswerHI LilB- We recommend to clean the exterior of your microwave with mild, non-abrasive soaps or detergents applied with a sponge or soft cloth. You can use Cerama Bryte Appliance Cleaner, part number WX10X392 on the door ((both interior and exterior). Wipe the control panel with a soft, damp cloth and dry immediately. Do not spray any solution directly onto the controls. See the following link MICROWAVE CLEANING RECOMMENDATIONS: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Cleaning recommendations are also provided in the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! SUE@GEA
A:AnswerI guess im not sure how to answer your question. Is it vented through your motor home wall? Then if so you should be fine. I had to pull the blower motor out and turn it around because I dont have a vent that leads to the outside of my house. Hope this helps.
A:AnswerHi MJA- The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). If the model is converted to recirculating and not vented to the outside, the air will be recirculated through a disposable charcoal filter JX81L (included) that helps remove smoke and odors. The vent is located above the door. We suggest to view an illustration on page 12 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-3.PDF - We certainly appreciate your loyalty and glad to have you in the GE Appliances Family. Enjoy! SUE@GEA
A:AnswerHi BK- We are sorry to hear of the issue with the door switch. This is certainly unusual as we are committed to manufacturing quality appliances for our consumers. You can reach out to us from our "Contact Us" page at: http://www.geappliances.com/service_and_support/contact - Rest assured anytime we hear issues encountered in the use of one of our products, they are addressed. Therefore, you should not expect issues with the door switch in the new microwave. Keep in touch! SUE@GEA
A:AnswerHi Janice- Yes, all GE over-the-range microwave ovens are equipped with venting system and cooktop lighting. This model has a two-speed, 300-CFM venting system to remove smoke, steam and odors. They are all designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Thanks for choosing GE! SUE@GEA
