A:AnswerHi Kam- Thanks for choosing our GE® Over-the-Range Microwave Oven with Recirculating Venting
JNM3163RJSS! We certainly appreciate your loyalty. Enter your existing microwave's model number at the following link to download the Installation Instructions regarding removal: http://www.geappliances.com/ge/service-and-support/literature.htm?icid=GEARsupportflyout-manuals - You can also contact our GE Answer Center at 1-800-626-2005, Monday - Friday: 8 a.m. - 10 p.m. ET, Saturday: 8 a.m. - 7 p.m. ET. Thanks for reaching out to us! SUE@GEA
A:AnswerHello - this is Nancy at GE Appliances and I am happy to help you. Yes, this microwave offers a timer function that can be used at any time, including when the microwave is operating. I hope this helps! Thanks for checking with us!
A:AnswerHello Captgeb - this is Nancy at GE. We're sorry to hear that your microwave is not working properly and I am happy to help you with a great replacement model.
The good news is that all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66" min. mounting height). The height and depth of the models may vary slightly, but any of our new models could work in your current space. A model that you may like is the JVM6175DFWW.
You will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable.
I hope this information is helpful! Thanks for checking with us!
A:AnswerHello,
Thank you for your interest in the GE Over-the-Range Microwave model JVM3160DFWW.
The model does not feature a shelf inside. It does have a
Turntable On/Off control which is a great option.
Donna with GE
A:AnswerThis model unit will come with the mounting brackets. More information about mounting the unit can be found in the “Features tab” under “Installation Guide” page 6 on the website.
A:AnswerThe over-the-range microwave will need to be installed using the top cabinet and rear wall templates and the mounting bracket and bolts that come with the microwave. It will also need to be installed so it is vented to the outside through the back, through the top or recirculating with a charcoal filter. We recommend following the installation instructions that can be downloaded on the GE Appliances' website under owner support.
A:AnswerThis model can vent to the outdoors but does not have to. It comes set up to recirculate air with a charcoal filter, and you can convert it to external venting by following the instructions on pages 11 to 15 of the installation manual here: https://files.bbystatic.com/IWRKFwfDvJrx6nVe9qcPEw%3D%3D/c200d0c3-68d8-45f9-ba7e-581306b0baec
A:AnswerThanks for checking with us. The dimensions are the following: 16.125 H x 29.875 W x 15.5625 D. You can find the specifications page on Best Buys site under the model page. Click on Features, and it will be on the right side of the page. This microwave has 1.6 cubic ft, and it is 1000 Watts.
A:AnswerThe overall dimensions are Height16 1/8 inches Width 29 7/8 inches Depth 15 9/16 inches. For assistance with delivery and installation, please call the Best Buy team directly at 1-888-237-8289.
A:AnswerThe vent grille that is compatible with the microwave depends on the exact model number. Please reach out to our parts department at 1-877-959-8688 to inquire about the compatible grille for your microwave.
A:AnswerThe minimum distance from the door hinge side to the adjacent wall should
equal 1/2". To review additional installation information, please review this model on our GE Appliances website and choose "Installation Instructions" on the left-hand side of the page.
A:AnswerThe models JVM3162RJ5SS and JVM3160RFSS have similar but different installation requirements, and they don't share the same mounting holes. For more information you can visit the installation manual for model JVM3160RFSS here: https://files.bbystatic.com/IWRKFwfDvJrx6nVe9qcPEw%3D%3D/Installation%2BInstructions
A:AnswerYes, the template should be trimmed down according to the cabinet it is being installed on. The template states: 1. Fit template to bottom of upper cabinet. If cabinet bottom has a frame around it, measure frame thickness and trim along edges A, B, C, and D
as needed to make up for frame thickness. Trim lines for ½”, ¾” or 1” frame thickness are on template.
