A:AnswerHi Nicole- We are sorry to hear your microwave is no longer operating and certainly appreciate your loyalty. GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKBB is a nice replacement choice. Both feature Sensor Cooking Controls that sense humidity/steam from foods and automatically adjusts time and power for best results. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Enjoy! SUE@GEA
A:AnswerHello, it is normal to see some condensation between the door panels, unless the condensation does not dissipate within a reasonable amount of time. Additionally, moisture or steam on the cavity walls during microwave cooking is normal. All these characteristics are not dangerous. To see more information about normal operational characteristics for a microwave, please see this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 If you need further assistance, please feel free to reach out to us at geappliances.com -Chris
A:AnswerHi Michael5805 - Per the Installation Guide, over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. We suggest to view page 7 of the Installation Guide at the following link- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Observe all governing codes and ordinances: http://www.ncdoi.com/OSFM/Engineering_and_Codes/Default.aspx?field1=State_Building_Codes_USER&user=State_Building_Codes -
Thanks for choosing GE! Sue
A:AnswerHi lgm39- Thank you for making GE Appliances a part of your home! We know you have choices and appreciate the trust you've placed in us. You can choose any model as a replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Check out our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. Sensor controls automatically adjusts time and power for delicious cooking results. Also, this model is equipped with our new dark gray, easy-clean porcelain enamel interior with Steam Clean option. The Steam Clean feature (found on select microwave models) generates steam to re-hydrate dried spills/splatters making cleaning easier. To use, simply press the Steam Clean button.
Put steam bowl with 1/4 cup of water. Press the dial or Start/Pause to start. Keep in touch. With so many choices, we are always glad to help make your shopping experience a bit easier! SUEatGEA
