Questions & Answers

Q: Questionto attach the microwave to the top cabinet with the two screws how many inches from the side wall of the cabinet are the screws drilled

Asked 4 years ago by krys.

• A:Answer The instructions have a paper template to tape to the bottom of the cabinet that shows where the holes are drilled. Very simple.

  Answered 4 years ago by Arno

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Q: QuestionPlease explain the reset filter button. Is this to press after cleaning and reinstalling the 2 metal filters on the bottom or is there another filter somewhere?

Asked 4 years ago by ShopperChris.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black Stainless Steel

• A:Answer Hi, Good question! We thank you for choosing GE Appliances and we'd be happy to help with the reset filter button. This feature will typically light up to alert the owner that it's time to clean the grease filter or replace the charcoal filter. After replacing or cleaning the filter hold this button for 3 seconds. You can find more information in the link below: (Page 21) https://files.bbystatic.com/ciZTFn4keNSiUhy5WdWTMA%3D%3D/79b04035-86f7-4d4d-8953-b765cb5260df.pdf Let us know if you have any further questions. Have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat replaces GE profile JVM1870SKO3

Asked 4 years ago by My.

• A:Answer Hi there, My - Great question! We found a comparable model that we believe will make a great replacement. We suggest checking out microwave model JVM7195SKSS. Thanks so much for asking! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionJust installed JVM6175SKSS. The microwave is heating/working, but is really loud/screeching. Sounds similar to our 13 year old GE over the range microwave when it stopped heating. Is this loud sound expected, or there is something wrong with it?

Asked 4 years ago by overtherainbow.

• A:Answer We put same model in less than a month ago. Do not have loud screeching. If it sounds loud, then there is probably something wrong. Who installed? The flap on the exhaust vent may not be opening if it was not installed correctly. I can imagine that would make some noise.

  Answered 4 years ago by GustieVerified Purchase

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Q: QuestionMr ge slate over stove vents lots of aie to outside but very little suction from the vents under the mircowave. Any suggestions. Pulls out very little smoke

Asked 4 years ago by Johnla.

• A:Answer Hi Johnla, thanks for leaving a question! We would recommend taking a look at an article on our website titled "OVER-THE-RANGE MICROWAVE OVEN VENT SYSTEM DRAW" to see if the information inside helps. If the tips inside don't help, then a service appointment may be needed. We hope that this helps and that you're staying safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI often go into my dimly lite kitchen at night to use my microwave. I can’t see anything on the display panel except the clock. I have to turn the full kitchen light on to see what I’m doing. Is there a way to light the panel? Fumbling in the dark.

Asked 4 years ago by Pellzey.

• A:Answer Hi Pellzey, thanks for reaching out to us. We truly appreciate you choosing this over-the-range sensor microwave for your home! We are very sorry to hear of the issues you have experienced with seeing in your kitchen at night and apologize for the inconvenience that this has caused. While our microwave display panels are not backlit and do not illuminate, our over-the-range microwaves do have a cooktop light underneath that can be turned on. Press the Surface Light on your control panel to turn the surface light on or off. Your microwave's Surface Light has the option of Off, Bright, and a Night light option that would be helpful for you! We sincerely hope that this information helps. All the best! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this have a light underneath the unit?

Asked 4 years ago by Larry.

• A:Answer Hello Larry, thank you for your question. Yes, there is a light on the underside of this microwave. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this microwave smudge proof material, or regular stainless steel?

Asked 4 years ago by CMB.

• A:Answer It is another material which is smudge resistant. It is not dstainless steel.

  Answered 4 years ago by MdmteerVerified Purchase

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Q: QuestionCan this microwave be installed over a counter with 12 inch cabinets? Where does it get bracketed to? Back wall and cabinet above?

Asked 4 years ago by Anonymous.

• A:Answer Our upper cabinets are 14 inches tall and, with the microwave installed, we still have 15 and 1/2 inches between the bottom of the microwave and the stove. The brackets are attached to the cabinets above--not the back wall. A 2 and 1/2 inch hole was cut into the bottom of one of the cabinets so that the microwave could be plugged into an outliet that is inside the cabinet, on the backwall (a hole was cut out of the cabinet to get to the outlet).

  Answered 4 years ago by superpickykatVerified Purchase

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Q: QuestionWhat current model corresponds to Whirlpool model MH1160XSS

Asked 4 years ago by KB.

• A:Answer Hello KB! Thanks for reaching out to us and your interest in our appliances. Since this is not one of our models, we cannot compare any of our models with this one. We're sorry for the inconvenience. You can find our microwaves online at this link: https://www.bestbuy.com/site/ge/ge-microwaves/pcmcat158500050035.c?id=pcmcat158500050035 Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have a white GE Profile xl sensor microwave Model # JVM1350WW002. I would like to replace it with a similar model with the same dimensions etc. to fit under my cabinet.

Asked 4 years ago by David.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi there David, Thank you for reaching out. We're happy to find you a new model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One such model is JVM6172SKSS. We do hope this model is satisfactory. Keep in touch! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe need to replace our GE JVM3660cd001 microwave. What model will fit the holes in our walls? Thanks

Asked 4 years ago by Licata519.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Licata519, thanks so much for reaching out. We'd be happy to help. We found several models that we think you'll really like. You can search for the following to see if any of these microwaves strike your fancy: PVM9179SKSS, JVM6175YKFS, JVM6172SKSS, and JVM6175SKSS. Since you have a 36" opening, a filler kit would be needed to help properly install these new units. All three of these units use the following filler kit: JX36BSS. We hope that this helps! Stay safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat is the difference in a jvm6175ef1es over the range and a jvm6175ek5es both ge

Asked 4 years ago by hookem.

• A:Answer Hi hookem - Thanks for reaching out to us about these over-the-range microwave models! We are happy to help you with this. While the JVM6175EFES models are no longer being manufactured, the JVM6175EKES offers a very similar appearance, configuration, performance, and cooking features. You will find that the JVM6175EKES has a slightly different digital control display as well as a larger turntable. If you have any additional questions or would like to see a side-by-side comparison of these two models, please reach out to us via our Contact Us page online. We are always happy to help! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have a 4-year-old OTR microwave, model # JVM6172SK1SS that failed. I recently bought a JVM6172SKSS. I went to install it and nothing lines up for the cabinet hole pattern. Please let me know what GE model is recommended to fit.

Asked 4 years ago by Dennis.

• A:Answer Hello Dennis! Thanks for reaching out to us and for your loyalty to our microwaves. We're sorry that the new unit is not installing correctly. We see how this can be frustrating. These two model numbers are the same microwave. If you are replacing your old microwave with the same model, then it's still recommended to use the new hardware that came with the unit to install the microwave. If you bought a different model, it would have came with a new kit as well that you will have to use to install the microwave. This includes using all of the new hardware that came with it. If you have any further issues, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm Hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCurrently have GE Profile Spacemaker Eterna, was is a good GE replacement? The Eterna has vents at the top, does that mean it vents into the room, not external? And I need a replacement that will do the same.

Asked 4 years ago by iowalilley.

• A:Answer Hello iowawalilley, Great question! We'd be more than happy to help you. Your microwave having vents at the top, means that it's externally vented. External ventilation uses a fan to draw air through the microwave's vents and into an exhaust duct leading to the outside. This means that most of the moisture, heat, and odor generated by cooking goes directly outside. To find this information, we recommend looking at the specs of the microwaves you're considering. Check the row that says "venting type", and make sure it says externally vented. We would like to know more about your current microwaves measurements. This would allow us to be more accurate in suggesting compatible replacements. You can reach out to us through the support link on our website or on social media. We thank you for choosing GE and hope to hear from you soon! -SylviaGEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI just purchased JVM6175SKSS OTR microwave. What is the paper in the upper right vent area? Why is it there and can I remove it?

Asked 4 years ago by AER.

• A:Answer Hello AER, Thanks so much for reaching out. Congratulations on the purchase of your new microwave. We hope you get many years of use from it. The paper you are referring to is the cover/wave guide. This needs to stay in place since this helps to disperse the microwaves throughout the cavity. If this is removed, a technician would be needed to make sure that it's replaced properly since it's so close to the magnetron. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI see the overall outside dimensions of the JVM6175DKWW microwave, but I wanted to confirm or know the exact back height. On some over the range microwaves units, the back height can be a little less than the overall height of the entire microwave.

Asked 4 years ago by RogerB.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi RogerB! Thanks for reaching out to us. We found that the front of the microwave has a height of 15 11/16" and the rear of it has a height of 16 5/16". These are both approximate measurements. We hope this helps! Emily

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes GE make an over the range microwave with a kitchen timer feature?

Asked 4 years ago by Greg.

• A:Answer Hello Greg! We appreciate your question. Most of our microwaves will have a timer feature. This model has the timer feature and you can find instructions on how to use the timer for this microwave on page 20 of the unit's Use and Care manual online at this link: https://files.bbystatic.com/ciZTFn4keNSiUhy5WdWTMA%3D%3D/59b984f5-fcf9-424f-a125-a55a9a0ef208.pdf We hope this helps! Emily

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy 36 inch JVM3670BF001 died. What can I replace it with? It is built in. Would a 30 Inch replacement work? Replacing the 36 Inch with a 30 inch seems like the way to go. Would the mounting brackets and hood be compatible?

Asked 4 years ago by Lynn.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hello Lynn - We are very sorry to hear about the passing of your microwave. It would be a pleasure to help you find a replacement. This model JVM6175DKBB is an excellent choice. We do not offer 36" modes any longer but do offer side filler kits for just this situation. The part is JX36BBB and available at Best Buy to cover the extra three inches on both sides. The new model will come with new mounting brackets and serves as the exhaust hood to the cooktop below. Let us know if you have any more questions. - John@GEA

  Answered 4 years ago by GE Answers

  
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