Questions & Answers

Q: QuestionNeed to replace HVM1750DM1CC-do I need to order JVM7195SKSS OR JNM7196SKSS? Thanks

Asked 6 years ago by PJ.

• A:Answer The microwaves appear to be different cu ft. I would check the dimensions of each unit. I replaced an old GE microwave that had the same dims and cubic feet and was able to reuse the wall bracket. It was an easy installation.

  Answered 6 years ago by KrobVerified Purchase

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Q: Questionneed to buy a ge profile microwave model JNM71965KSS. Looks like you have them on sale for approx. $60 off the $420 price. Just want to carry the unit out of store,will be self installed. Pls advise if stainless steel model will be available thru S.

Asked 6 years ago by 1492.

• A:Answer Hi there, We would recommend that you contact your local Best Buy for questions related to a certain store and appliance availability. You should be able to contact Best Buy online through their Contact Us page, here: https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410 - Also, the correct model number is JVM7195SKSS. Thank you very much for your question. We hope that this helped. -MS

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this microwave use the same mounting brackets from the JVM1540SM1SS model?

Asked 6 years ago by Anonymous.

• A:Answer Hi - When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We certainly appreciate your loyalty. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionActually I'm going to have them replace the stove and refrigerator.

Asked 6 years ago by Yotel.

• A:Answer Hi Yotel - Thanks for reaching out to us! If you need assistance with your GE Appliances (range/refrigerator), please contact us at GEAppliances.com or call us 1-800-626-2005. We are always eager to help! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCustomer Service - How do I reach them - they must have a different number as no one answers the phone. If I have to have someone else come out and fix it, there will be a charge.

Asked 6 years ago by Yotel.

• A:Answer Hi Yotel - We are sorry to hear your microwave is in need of repair. To schedule service online, contact us at GEAppliances.com/service or call 1.800.GE.CARES (800.432.2737). Thanks for reaching out to us! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this microwave loud?

Asked 6 years ago by TMW.

• A:Answer not at all. It's built-in, so the cabinets on either side will absorb the sound

  Answered 6 years ago by SKY55Verified Purchase

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Q: QuestionI am trying to replace a GE profile JVM1490BD 003. Will this fit? Thank you.

Asked 6 years ago by ChrisR.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hi ChrisR - Yes! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model - (JVM1490BD: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 13/32 in x 15 3/8 in / JVM7195DKBB: Approx. Product Dimensions (WxHxD) (in.) 29 3/4 in x 16 1/2 in x 15 1/2 in) We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the microvave come with at timer

Asked 6 years ago by jwal.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi Jwal - Yes, the microwave has a Timer feature. Timer On/Off operates as a minute timer and can be used at any time, even when the oven is operating. Explore our sleek Black Stainless Appliances at https://www.geappliances.com/ge/black-stainless-steel-appliances.htm - Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have this microwave and it does not heat like it is supposed to. I’m not sure what is wrong with it.

Asked 6 years ago by Chelle.

• A:Answer Hi Chelle - Thanks for reaching out to us! The microwave cooking wattage is 1000. If you have multiple appliances on the same circuit, this could affect the cooking wattage. The microwave requires a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. Over-the-range models should be on a dedicated circuit. Check out the following link for tips- FOOD TAKING TOO LONG TO COOK IN MICROWAVE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799 - Also, you may want to follow the below steps to test the performance of your microwave: Place a glass bowl (preferably a 2qt. glass measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius). Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting). A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If you feel that your food is still not cooking properly, then we would recommend having your microwave checked by a service technician. Please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’ve had GE over the cooktop microwaves for 20 years. Want to replace my current model with a slate one. Which models offer the auto nightlight feature on the surface light - as I’ve always had. Thanks!

Asked 6 years ago by Nancy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hi Nancy - We certainly appreciate your loyalty! While our current over-the-range microwaves offer a night light setting, it is not programmable. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the CFM for this microwave? I did not see it listed in the specs. Thank you.

Asked 6 years ago by JB.

• A:Answer Hi JB - The unit has a Four-speed, 400-CFM venting fan system to quickly removes smoke, steam and odors from the cooktop to keep kitchen air fresh and clean. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this be mounted under a cabinet?

Asked 6 years ago by Cul.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi Cul - It can be installed under a cabinet, even if there is not a cooking surface underneath; however, the height clearances must still be met. Over- the- range models must be installed 66" from the floor to the bottom of the cabinet that the microwave attaches to. This can also be measured as 30" from the cooktop to the bottom of the cabinet it attaches to. We suggest to view page 7 of the Owner's Manual- MOUNTING SPACE: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it need additional kit for outside, vertical venting.

Asked 6 years ago by Barry.

• A:Answer Hi Barry - The microwave is shipped from the factory to vent out the top (vertically). No kit required. Check out the Installation Instructions for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (sold separately). Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwhere do i need to cut a hole for the microwave power cord at from my over the range microwave. i have a cabinet above where it is going to be placed. Where is the actual location of the power cord on this microwave product model. JNM7196SKSS

Asked 6 years ago by char.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi Char - Thanks for choosing GE! The power cord comes out of the top of the unit on the right side (facing the front of the microwave). It is approximately a 40" power cord (including the plug and base of cord). You can view the top cabinet template at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41061.pdf - Also, see pages 13-14 of the Installation Instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHOW DO I USE THE STEAM FEATURE ON THE MICROWAVE? DOES THE MICROWAVE COME WITH A BOWL FOR WATER? OR WHAT DO I USE?

Asked 6 years ago by Anonymous.

• A:Answer No, the microwave does not come with a bowl for water.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI bought a ge microwave model jvm7195sf1ss December of 2014 and it stopped heating. What should I do?

Asked 6 years ago by Darci.

• A:Answer This has happened to my previous 3 microwaves over the years. Each time, it was something called a magnetron. It is a very expensive part - usually over 100.00 for just the part. To me, it isn’t cost effective. Microwaves seem to last only 3-4 years. We have just replaced them, but will no longer buy the fanciest ones. We have been lucky to find great deals on open box items.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionIn the GE Microwave, model JM7195SK3SS. A small cardboard cover is connected to the interior right wall with a screw. Looks like they forgot to attach a plate or something. Is this an error? Can't imagine this cardboard piece holding up over time.

Asked 6 years ago by JEMML.

• A:Answer Hi JEMML - The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. To clean, follow the instructions in the owner's manual for cleaning the interior of the oven. The same instructions apply. MICROWAVE CLEANING RECOMMENDATIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Thanks for choosing GE. We're glad to have you in the family. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat replacement lights does it require?

Asked 6 years ago by Anonymous.

• A:Answer Hi - Cooktop Light/Night Lights are plug-in (2-prongs- not screw-in) halogen bulbs (120 volt, 40 watt max.)- Part #WB08X10051. See page 23 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40766-2.pdf - Purchase replacement bulbs online at GEApplianceparts.com - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhere is the vent located?

Asked 6 years ago by Anonymous.

• A:Answer Hi - All GE over-the-range microwave ovens are designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We suggest to view page 11 of the Installation Instructions at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - You can also view Quick Specs for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195SK_EK_C3.pdf - Thanks for viewing GE! Keep in touch- Sue

  Answered 6 years ago by GE Answers

  
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