“We bought a GE Unitized Spacemaker washer/dryer combo and it will not drain the water.... Please tells us how to trouble shoot this new unit. Judy Brown”
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Hello, We are sorry to hear that your laundry center is not draining properly and are here to help! Here are a few trips that may be helpful in troubleshooting your Appliances. -If your spacemaker washer is not draining, check the following: Pauses- If your washer is not draining, wait a few minutes. For many models, it is normal to have pauses between cycles of up to 3 minutes. If you have a dial, do not manually advance the timer if it is pausing after agitation, as you may miss the pump-out cycle.- Drain hose or plumbing- Make sure the drain hose is not kinked or clogged. Make sure the washer is not trying to drain more than 8 ft. higher than the floor. The maximum height most GE full size washers will pump is 8 feet from the floor. The drain hose goes into a standpipe, drain or other household plumbing. Remove the drain hose and pour a quart of water into the standpipe or drain. If water will not drain, a plumber is recommended.-Water sloshing sound- If no water is visible in the basket but you hear a "sloshing water" sound, this is likely the washer's balance ring. The balance ring is an enclosed plastic container partially filled with a saltwater (brine) solution that is attached to the inner clothes basket. It allows the basket to spin smoothly during an out-of-balance situation. - Drain pump clogged- Foreign objects in the drain pump may reduce drain performance. Some Spacemaker washers have an access cap to allow you to clean out the drain pump. Tilt the washer forward and place a container so that any residual water in the washer will be collected when the access cap is removed. We hope this helps! If these tips don't solve the problem please reach out and make a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Thank you - Avery
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