A:Answer To use this washer, load the clothes, add the detergent and press the Start button. if you want to add an item to the load, press the Start button one time to pause the cycle. If the cycle is not restarted within 15 minutes, the cycle will be cancelled. If this doesn't resolve the issue you're having, we recommend contacting our GE Appliances service team - Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances