“How to test 12 to 15 hour defrost cycle? Dealer replaced door & defrost stopped working. Then replaced door seal and made matters worse. Freeze is a FUF21, no frost until after damaged door was replaced. Freezer came with large dent on front door.”
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Hey there, and thanks for reaching out to us about this issue – we hate to hear you’ve had an issue with the defrost cycle not working well after your door was replaced. We know an issue with frost building up would be frustrating to deal with, and we regret the inconvenience you’ve experienced. Notice of the trouble you’ve had will be sent to our team for review. If your full model number is FUF21DLRWW, we can advise this model is designed to be ‘frost free’ – we would not normally expect that you would need to defrost it, as it’s been pre-set at the factory to defrost automatically. If excessive frost is building up, that is often the result of an issue with the door – making sure the door seal has no gaps or tears, and the door is therefore able to close and seal completely, may help. Some frost buildup is also possible if humidity is particularly high. If you aren’t able to resolve this issue after checking the door and you think service may be needed, that department is available at 1-800-432-2737; a technician would be glad to examine your unit. If your full model number is different, please reach out to us over social media and clarify the complete model number – we can certainly review this issue further with that information. We hope this is helpful, and are glad to assist if you have any other concerns or questions. All the best. -Sarah@GEA
Sorry, there was a problem. Please try again later.I HAVE THE SAME NEW FREEZER OURS LEAKS THROUGHTHE DOOR SEAL AT THE TOP AND FORMS FROST AND ICICLES FROM THE TOP OF THE FREEZER. tHE GASKET IS NOT STRAIGHT IS SWOOPS DOWN TOWARD THE CENTER OF THE DOOR OFF THE METAL CABINET. THEY ARE GOING TO TRY TO PUT A NEW GASKET IN AND SEE IF THAT WORKS. IT NEVER DEFROSTS THIS ICE AND FROST SO FAR.
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