“Hi we bought this freezer a little over a year ago. It has started to defrost from the top down. Everything seems to be working correctly. Do you have any advice on what might be going on?”
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Hello. Thanks for reaching out! Your freezer is No- Frost. It has been pre-set at the factory to defrost itself automatically. During defrosting, a slight noise may be noticed if the door is opened while the freezer is in automatic defrosting cycle. If you feel things are abnormal, you can contact service at 1-800-GECares (1-800-432-2737). We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
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