“LESS THAN A DAY AFTER DELIVERY, OUR FREEZER BEGAN FORMING ICE ALL OVER THE INSIDE OF THE FREEZER. 5 DAYS LATER ICE/FROST BUILDING UP & NOT FROST FREE AS ADVERTISED. WHAT'S WRONG?”
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Hi Ron- Thanks for choosing GE and for reaching out to us. We are happy to provide assistance. Frost might result from a package of food or shelf preventing the freezer from sealing. Make sure all shelves, baskets and door bins are in their correct locations and do not prevent the freezer door from closing fully. Also check to be sure there are no food packages that are preventing the door from sealing against the cabinet. Also, legs at the front corners of the freezer should be set so the freezer is firmly positioned on the floor, and the front is raised just enough so the door closes easily when opened about halfway. See page 12 of the Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60763-3.PDF - If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Keep in touch! Sue
Sorry, there was a problem. Please try again later.I got mine on da 5th of December & it doesn’t form any frost or ice & is running fine
Sorry, there was a problem. Please try again later.
